Dispatcher - Service Team
Job Description
Overview:
- Dispatcher/Bridge: Sunday–Thursday, 1:00 PM–10:00 PM
- Dispatchers/Bridge: Tuesday–Saturday, 12:00 PM–9:00 PM
- Dispatchers: Monday–Friday, 8:00 AM–5:00 PM
- Dispatch/Bridge: Monday–Friday, 9:00 AM–6:00 PM
Skills and Experience:
- Maintain an updated, organized, and fast-paced schedule.
- Contact technicians and confidently dispatch them to jobs.
- Dispatch service tickets to available technicians nationwide.
- Provide necessary documentation for service tickets.
- Track COIs.
- Manage deliverables for completed jobs.
- Create BISs for billing.
- Assist the Project Manager with daily operational tasks.
- Provide administrative and logistical project support.
- Create and maintain project files.
- Assist with project scheduling and billing.
- Maintain high standards of quality and professionalism with customers, coworkers, and technicians.
- Adhere to all required project safety requirements.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Comfortable communicating by phone with peers and technicians.
- Strong verbal and written communication skills.
- Excellent customer relationship skills.
- Proficient with computers, including email, spreadsheets, databases, and Microsoft Office.
- Strong attention to detail, organization, and follow-up skills.
- Excellent time-management skills.
- Ability to prioritize and switch between tasks efficiently.
- Minimum typing speed of 40 WPM.
- Network troubleshooting, Cat-5 cabling, or fiber knowledge is a plus.
- Industry experience with large single-site operations in the electrical field is preferred
Benefits:
- Weekly pay
- $5 prescription drugs
- $5 doctor's visit copays
- Free teledoctor service
- Free counseling services
- Life insurance included
- Vision insurance included
- Dental insurance included
- Vacation and holiday pay
- Scholarship Opportunities
- 401(k) retirement plan
- Free legal services
- Our unbeatable employee discount program
Our light industrial and light clerical staffing division is our foundation business and has been the driving force behind our exponential growth rate over the last 20 years. This is our flagship division currently representing 85% of our overall business with 83 full-service branches in 16 states.
We understand that just-in-time (JIT) manufacturing demands JIT staffing. Our clients know they can lean on us to get 20 to 200 Onin teammates with a 2- to 8-hour notice. On the other hand, when skill set and longevity are the priority, we customize our recruiting and screening process to ensure our partnering clients have the employee edge with teammates they can hire directly after the contract term. Our nimble company structure, our status as an employer of choice and our innovative mindset ensure we can develop and execute a staffing program which addresses our customer’s specific needs and provide a variety of long-term and short-term employment opportunities for our teammates.
Sectors like manufacturing, food processing, warehousing, packaging and hospitality, if done right, are highly refined crafts. That is why we are so excited to roll up our sleeves and match the right people with the right opportunities.
