Customer Support Representative
Job Description
Job Summary
We are seeking a Customer Support Representative for a REMOTE opportunity supporting a healthcare services contact center. In this role, you will assist Medicaid and CHIP members, providers, and stakeholders with eligibility, enrollment, managed care plan information, and program-related inquiries.
Key Responsibilities
- Respond to inbound and outbound customer, provider, or stakeholder inquiries by phone, IVR, written correspondence, or system workflows.
- Provide accurate information regarding eligibility, enrollment, services, program requirements, and managed care plan options.
- Research beneficiary or case history, interpret information from multiple systems, and resolve routine or escalated issues.
- Process enrollment, disenrollment, and other program transactions according to quality, production, and compliance standards.
- Maintain confidentiality and security of customer, provider, and program information at all times.
- Identify trends, service concerns, or process gaps and escalate issues or recommendations to leadership as needed.
Job Information
- Pay rate: $16.67
- Tentative start date:
- Job type: Contract with potential extension/conversion
- Work location: Remote, work from home.
- BYOD: Candidates must bring their own device to work and ensure it meet technical requirements.
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM EST.
- Training duration: 4 weeks, followed by 2 to 3 weeks of nesting.
- Hours of operation: Monday through Friday, 8:00 AM to 7:00 PM EST.
***100% attendance is expected during training and nesting, with no time off during the training period.
Technical requirements:
Operating System: Windows 10 or higher/ Mac OS 10.14 or higher
Processor
· Intel Core i5 or equivalent
Memory (RAM)
· 4 GB minimum
· 8 GB preferred
Storage
· 64 GB or higher
Internet Connection
· Wired (Ethernet) connection required
20-50 Mbps Download Speed 5 Mbps Upload Speed
Not Allowed
· Chromebooks / ChromeOS
· Tablets or iPads
· Mobile Hotspots
· Cellular-Based Internet (5G Home Internet)
Satellite Internet
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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This company offers growth and a great group of people to work with.
