Account Administrator

A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include:

•Process employee and account terminations.

•Process invoices and payments of accounts; including “Urgent” letter collection procedures.

•Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.

•Process incoming and outgoing mail daily.

•Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.

•Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.

•Attend in-house training sessions.

•Maintain a professional and helpful manner at all times.

•Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.

•Ability to analyze processes and procedures to determine more efficient methods of providing administrative support.

• Previous experience in administrative coordination, account support, or a related office-based role.
• Proficiency with Microsoft Word and comfort working within account or management systems.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to manage correspondence, billing activities, and account adjustments efficiently.
• Customer service skills with the ability to communicate clearly and professionally.
• Capable of prioritizing multiple tasks and meeting deadlines in a structured onsite environment.
• Analytical mindset with the ability to identify opportunities to streamline administrative processes.