Front Office - Pending Release Clerk

Required Skills & Experience

-High school diploma or equivalent with Confident, Go Getter Attitude and Drive!
- One to three years of related experience in an office setting (longevity)
-Excel (tech savvy, used in previous roles)

Nice to Have Skills & Experience

-Bachelors or Associates
-Finance experience
-Mortgage Background
-Document Review Specialist
* Analyst or Review experience
* Post-closing experience
-Excel- V-look ups and Pivot Tables
-Customer Service Experience

Job Description

Job Description:
The Pending Release team serves as the starting point of the collateral release process across all sites. The team is approximately 25 people and is responsible for monitoring shared email inboxes and intaking external requests from financial institutions to release loan and collateral files. The pender validates request forms and requester authorization, completes required system tasks, saves backups, and communicates across sites to ensure requests are routed correctly for processing. Daily volume averages around 20 emails per person, with processing times ranging from 5–10 minutes for simple, single loan requests to up to an hour for complex requests involving large batches or incomplete documentation. This role may involve reaching out to clients to confirm information and handling deescalations. Strong attention to detail, professional written communication, and consistent customer service are essential to successfully filter requests and support downstream teams. This position operates from 8:00 a.m. to 4:30 p.m. and is paying is paying $17 per hour.