Collections Specialist

Collections Specialist

We are seeking a detail-oriented Collections Specialist to join a well-established organization. This position is responsible for managing business-to-business collections activity, maintaining positive customer relationships, and helping ensure timely payment of outstanding balances. The ideal candidate will have experience in accounts receivable and collections, strong communication skills, and the ability to investigate and resolve billing and payment discrepancies.

Responsibilities

• Manage a portfolio of commercial accounts and conduct collection activities to ensure timely payment of outstanding invoices.
• Review account balances, statements, and invoices to identify and resolve customer payment issues.
• Contact customers by email and phone regarding past-due balances and payment arrangements.
• Research and locate additional customer contacts when necessary to facilitate collections efforts.
• Investigate short payments, credits, deductions, and other account discrepancies.
• Monitor aging reports and escalate accounts as needed in accordance with company policies.
• Assist with new customer account setup and credit-related processes.
• Maintain accurate documentation of collection activities and customer communications.
• Collaborate with internal departments, including sales and operations, to resolve account issues and support collections efforts.
• Support account reconciliation activities and ensure customer account information remains accurate and up to date.
• Utilize accounting and ERP systems to review account activity, generate statements, and track collection efforts.

Qualifications

• Previous B2B collections or accounts receivable experience required.
• Strong customer service and relationship-building skills.
• Ability to independently prioritize and manage a high-volume workload.
• Experience researching and resolving payment discrepancies.
• Basic Microsoft Excel skills, including sorting and filtering data.
• Strong attention to detail and organizational abilities.
• Experience working with ERP or accounting software preferred.

What the Position Offers

• Stable, well-established organization with a collaborative team environment.
• Manageable workload with a strong emphasis on work-life balance.
• Opportunity for hybrid work arrangements based on tenure.
• Competitive compensation with incentive earning potential.
• Long-term growth and cross-training opportunities within the accounting and finance team.

If you are interested in this opportunity or other Direct Hire opportunities through Robert Half please call Carolyn Barnett at 513.810.3821

• 3+ years of experience in collections, accounts receivable, cash applications, or a related accounting support function.

• Working knowledge of account reconciliation processes and payment posting across multiple transaction types.

• Experience handling credit card charges, returned payments, and related exception research.

• Strong data entry accuracy with the ability to manage detailed financial information efficiently.

• Effective written and verbal communication skills for working with branch personnel and internal team members.

• Proficiency in investigating discrepancies and resolving issues in a timely, organized manner.