Desktop Support Technician

Desktop Support Technician

Pay Range

$22 – $28 per hour ($46,000 – $58,000 per year)

Summary

Entry-level on-site position providing day-to-day technical support to users. This role is designed for someone with basic computer knowledge and a strong interest in learning. Training will be provided on company systems and processes. The position may also include supporting some non-IT tasks and playing an active part in the overall operation and its success.

Key Responsibilities

• Provide desktop support including passwords, printers, Microsoft 365, and email issues

• Set up new computers and assist with hardware troubleshooting and repairs

• Set up and manage user accounts and permissions

• Help users with basic connectivity, peripheral, and network issues

• Update and maintain computer inventory and equipment records

• Assist with equipment moves, simple installations, and basic upgrades

• Resolve common hardware and network connectivity problems

• Coordinate with vendors when needed to resolve technical issues

• Support basic security practices and help prevent unapproved access

• Assist with testing and deployment of new applications or systems under guidance

• Provide basic training and guidance to staff on hardware and software usage

• Learn and eventually support additional company systems

• Support non-IT operational tasks as needed to contribute to the success of the operation

• Maintain clear records of support requests and resolutions

• Occasional travel to other company locations may be required (rare, and may include overnight stays)

• Perform other related duties as assigned

Requirements

• Basic understanding of Windows computers and common software

• Personal interest in technology and willingness to learn

• Strong customer service attitude

• Ability to follow instructions and document work clearly

• Reliable and able to work on-site full time

• No formal IT experience required — training will be provided

• Sense of urgency and ability to prioritize and re-prioritize as situations change

• Ability to work effectively with people at all levels of the organization

Education & Certifications

• Education is a plus

• Relevant certifications are a plus, including:

• CompTIA A+

• CompTIA IT Fundamentals (ITF+)

• Google IT Support Certificate

• Microsoft 365 Fundamentals

• ISC2 Certified in Cybersecurity (CC)

• Google Cybersecurity Professional Certificate

• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

• CompTIA Security+

• Any basic hardware or networking certificates

Preferred

• Any prior hands-on computer or technical experience (personal or work)

• Comfortable working in a busy operational environment