Mitigation Manager / Project Manager

Job Title: Mitigation Manager / Project Manager
Location: Houston, TX
Status: Full-Time | 24/7 On-Call Rotation

Role Overview

This is an in the field, high-responsibility, high-impact role for a restoration Mitigation Manager / Project Manager. You will own the full job lifecycle from start to finish and play a key role in stabilizing and growing operations. You will be at the center point, and the key go-to person for Customers, Adjusters, Technicians, Vendors/Partners, and management.

Core Responsibilities

• Answering and qualifying customer calls + Manage job intake from TPA programs and all other organic leads. Logging and managing leads/jobs in CRM
• Assessments, Inspections, Scoping
• Sketching and Estimating
• Scheduling jobs and crews, dispatching, managing timesheets
• Strict documentation compliance within MICA, Encircle, and XactAnalysis to support scopes and approvals
• Supervising crews on active jobs, reviewing dry logs, and other work documents
• Maintain professional and safe job sites
• White glove quality of service for our customers
• Collecting COCs and Google Reviews after job completion
• Creating SOPs, MSAs, and ERPs
• Responsible and fully accountable for TPA compliance and scorecard
• Keep jobs on schedule, within profit margins, and meeting quality standards
• Hiring and Training technicians
• Production meetings
• Managing vendors, subcontractors, and referral relationships
• Manage equipment, inventory, supplies and the truck.

Sales/Marketing (as needed):

• During low production periods, build relationships with referral sources (plumbers, insurance agents, HVAC companies, realtors, etc.)
• Support lead generation efforts as needed

Requirements (Non-Negotiable, must haves)

• Experience: 5+ years in the industry
• Technical: Proficient with Xactimate, XactAnalysis, MICA/Mitigate, Encircle, CRM
• Availability: Must participate in 24/7 on-call rotation (nights, weekends, holidays)
• Willingness to wear different hats
• Background: Valid driver’s license; must pass background check and drug test

Preferred Qualifications

• Manual sketching, Docusketch, Matterport
• IICRC WRT, ASD, AMRT (Mold), or Texas Mold Remediation License (MRW/MRC)
• EPA Lead-Safe (RRP) certification
• Knowledge of Texas regulations (Lead, Asbestos, Mold)
• An existing referral partners network

Compensation: Base $50K + 3% commission

Additional Benefits:

• Vehicle Allowance
• Dedicated business phone number
• PTO: 10 days
• 401(k)
• Performance bonuses
• Health and other benefits: planned as company scales
• Huge Opportunities for stability and advancement, as the company grows
• Professional development assistance
• Tuition reimbursement

Who This Role Is For

• You understand early-stage environments and are willing to grow with the company

About RestoPros of North Houston

We are a fast-growing restoration company backed by a national brand, expanding across the Houston market. We combine the structure of an established system with the flexibility of a local operation.

Apply Now online

We are a fast-growing restoration company backed by a national brand, expanding across the Houston market. We combine the structure of an established system with the flexibility of a local operation.

Apply Now