IT Support Specialist / Systems Support

IT Support Specialist / Systems Support

Pay Range

$28 – $38 per hour ($58,000 – $79,000 per year)

Summary

Responsible for day-to-day desktop support and a range of systems administration tasks across the organization. Serves as the primary on-site technical resource for users, facility equipment, and several specialized systems. This position also supports non-IT tasks as needed and plays an active part in the overall operation and its success.

Key Responsibilities

• Provide desktop, hardware, and software support for end users (passwords, printers, Microsoft 365, email, etc.)

• Set up new computers and perform hardware troubleshooting and repairs

• Set up and manage user accounts and permissions

• Install and configure network access switches and other network devices

• Perform user administration in the company ERP system

• Manage the phone system (add/change users, provision handsets)

• Support the access control system

• Assist with time clocks (company and temp agency systems)

• Support remote desktop access for users

• Help vendors, remote users, and internal departments with connectivity and system access

• Troubleshoot network-connected facility equipment (including refrigeration controllers)

• Update and maintain computer and IT asset inventory

• Coordinate with vendors to resolve technical issues

• Support non-IT operational tasks as needed to contribute to the success of the operation

• Provide occasional support to the secondary office location

• Respond to after-hours and weekend issues as needed

• Document processes and maintain system access information

• Assist with testing, upgrades, and deployment of systems

• Occasional travel to other company locations may be required (rare, and may include overnight stays)

Requirements

• Strong hands-on desktop and hardware support experience

• Strong working knowledge of Windows environments and Microsoft 365

• Solid experience with networking, including installing and configuring switches and managing IP addressing

• Experience supporting specialized systems (ERP, phone system, access control)

• Strong troubleshooting and customer service skills

• Ability to work independently on-site in a production environment

• Sense of urgency and ability to prioritize and re-prioritize as situations change

• Ability to work effectively with people at all levels of the organization

Education & Certifications

• Education is a plus

• Relevant certifications are a plus, including:

• CompTIA A+

• CompTIA IT Fundamentals (ITF+)

• CompTIA Network+

• CompTIA Security+

• Google IT Support Certificate

• Google Cybersecurity Professional Certificate

• Microsoft 365 Fundamentals

• Microsoft 365 certifications

• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

• ISC2 Certified in Cybersecurity (CC)

• Cisco CCNA or equivalent networking certification

• Any VoIP or systems administration certifications