front desk hotel

HOTEL FRONT DESK AGENT

• Greet and welcome guests in a friendly, professional manner.
• Check guests in and out of the hotel while verifying reservations and payment information.
• Answer phone calls, respond to guest questions, and provide information about hotel services and local attractions.
• Handle reservations, cancellations, modifications, and room assignments.
• Process cash, credit card, and other payments accurately.
• Address guest concerns and resolve complaints professionally to maintain customer satisfaction.
• Coordinate with housekeeping and maintenance departments regarding room status, repairs, and special guest requests.
• Maintain accurate guest records and update reservation information in the hotel management system.
• Prepare keys, registration materials, receipts, and other guest documentation.
• Monitor lobby and front-desk areas to maintain a clean, safe, and welcoming environment.
• Assist guests with luggage, transportation arrangements, wake-up calls, and other requests when needed.
• Follow hotel policies, security procedures, and confidentiality requirements.
• Balance and reconcile front-desk transactions and complete shift reports.
• Communicate effectively with coworkers and management during shift changes.
• Maintain a professional appearance and provide excellent customer service at all times.