Sales/Marketing Representative II

Job Title: Sales/Marketing Representative II

Client: Heavy Machine Manufacturing Company
Location: Cary, NC 27513

Duration: 12 Months – Possible Extension
Shift: 1st Shift | 8:00 AM – 5:00 PM

Description:

Job Overview

Provide customer service, administrative, and operational support by managing customer/dealer inquiries, processing transactions, and maintaining accurate records in CRM and SAP systems.

Key Responsibilities

• Monitor and manage the Expert Connect queue, including emails and voicemails.
• Assign and resolve customer/dealer tickets.
• Maintain 24-hour/next-business-day response times.
• Communicate with customers and dealers by phone and email.
• Process tax corrections and purchase orders accurately.
• Retrieve and distribute unassigned POs through the CRM system.
• Track purchase orders and follow up to ensure completion.
• Support accounting and audit teams with: Invoice cancellations, Proforma invoices, Tax corrections, Quote processing
• Create and maintain customer master records in SAP.
• Assign quotes to contracts within the CRM system.
• Maintain accurate transaction and customer records.
• Build strong customer/dealer relationships.
• Manage multiple priorities while meeting productivity and quality targets.
• Follow company policies, procedures, and regulatory requirements.

Required Skills

• Strong customer service and communication skills.
• Excellent written and verbal communication.
• Strong organization and time-management skills.
• High attention to detail.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple tasks and deadlines.
• Adaptability in a fast-paced environment.
• Customer-focused approach and ability to build rapport.
• Strong questioning, planning, reporting, and workflow-management skills.
• Ability to handle customer concerns and challenges professionally.

Technical Skills

• CRM systems
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Customer/order management systems
• Purchase order and quote processing
• SAP – Preferred

Education & Experience

• Post-secondary education preferred.
• Entry-level candidates may be considered.
• Basic experience with office/operational systems preferred.
• Training will be provided as needed.

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As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.