Part-Time Billing & Operations Coordinator

• Receive and review orders from referral sources.
• Upload and maintain patient documentation, including prescriptions, diagnosis codes, and demographic information.
• Verify the completeness and accuracy of patient, insurance, claim, and employer information.
• Enter orders and billing information into designated billing systems.
• Obtain and track insurance authorizations and pre-authorizations.
• Follow up with insurance carriers regarding pending, delayed, or denied authorizations.
• Confirm delivery of medical devices to patients.
• Submit claims and monitor claim status through the billing process.
• Resolve claim rejections and coordinate resubmissions as needed.
• Maintain accurate patient records and documentation while handling sensitive information confidentially.
• Manage inventory tracking and coordinate replenishment orders.
• Calculate and document monthly commission information for clinical team members.
• Provide patient education and support related to medical recovery devices.
• Assist with customer service inquiries and maintain positive relationships with patients, providers, insurers, and attorneys.
• Support additional operational and patient service activities as business needs evolve.
• Communicate effectively with team members and leadership both verbally and in writing.

• High school diploma or equivalent.
• Previous experience in administrative, billing, healthcare support, customer service, or operations coordination roles.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage sensitive and confidential information professionally.
• Strong follow-up skills and persistence in resolving issues with insurance carriers, attorneys, and other stakeholders.
• Comfortable interacting with patients in person and by phone.
• Ability to work independently and manage a flexible schedule.
• Proficiency with Microsoft Office and general business software applications.
• Customer-focused attitude with a compassionate and professional approach.

• Experience in healthcare administration, medical billing, workers' compensation, claims processing, or insurance coordination.
• Familiarity with patient records management and medical documentation.
• Experience obtaining authorizations and managing insurance claims.
• Knowledge of workers' compensation billing processes.
• Experience supporting patients recovering from surgery or ongoing medical treatment.
• Prior experience with billing platforms, case management systems, or healthcare software.

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.