Customer Service Rep $18p/h with Increases - In Office | Weekly Pay

Build a Career in Customer Service with Purpose – Join a Growing Financial Services Team!
Now Hiring: Customer Service Representatives (Full-Time, In-Office)

About Us:
Collaborative Credit is a rapidly growing financial services and debt mediation company dedicated to helping clients regain control of their finances. We provide personalized solutions and hands-on support to individuals navigating debt challenges. Our team is committed to delivering exceptional customer support, billing assistance, and financial guidance, ensuring every client feels confident throughout the process.

If you're looking for a meaningful career in customer service, client support, or financial services, this is your opportunity to make a real impact while growing professionally.

Position Overview:
We are seeking a reliable and detail-oriented Customer Service Representative / Billing Support Specialist to join our team. In this role, you will handle inbound calls, client account support, payment processing, and billing inquiries.

This position is ideal for candidates with experience in call centers, customer support, administrative roles, or financial services, and who enjoy helping people while staying organized in a fast-paced environment.

Key Responsibilities:

• Customer Support Calls: Handle inbound calls and assist clients with account questions, billing inquiries, and program details
• Outbound Follow-Ups: Conduct outbound calls for quality assurance and client check-ins
• Client Communication: Respond to SMS/text inquiries professionally and promptly
• CRM Data Entry: Accurately update client records, notes, and account activity in CRM systems
• Billing & Payments: Process payments, send invoices, and maintain accurate billing records
• Account Management: Track payment activity using spreadsheets and internal tools
• Problem Resolution: Address concerns, troubleshoot issues, and provide solutions to improve the customer experience
• Team Collaboration: Work closely with internal departments to ensure smooth and efficient service delivery

Qualifications:

• Previous experience in customer service, call center, billing, or client support roles
• Experience in financial services, collections, or debt mediation is a plus
• Strong verbal and written communication skills
• Comfortable with data entry, CRM systems, and spreadsheets (Excel/Google Sheets)
• Excellent attention to detail and organizational skills
• Ability to multitask and manage priorities in a fast-paced office setting
• Professional, empathetic, and customer-focused mindset

What We Offer:

• Competitive Pay: Starting at $18/hour with performance-based raise opportunities beginning at 90 days
• Career Growth: Advancement opportunities within a growing company
• Paid Training: Learn industry best practices in customer support and debt relief
• Supportive Team Environment: Work with a positive, motivated team focused on helping others
• Consistent Schedule: Full-time hours with no weekends

Schedule:
Monday – Friday | 9:00 AM – 5:30 PM
Full-Time | In-Office Position

Ready to grow your career in customer service and make a difference?
Apply today and become part of a team that’s helping people achieve financial stability every day.

At Collaborative Credit, we are committed to helping individuals take control of their financial future. We believe that financial freedom starts with knowledge and the right tools, and our team is dedicated to providing both. If you’re passionate about empowering others and thrive in a consultative environment, we want you on our team!