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Posted August 21, 2026

Technical Support Tier 2 - Help Desk

Management Information Systems, Company
Indianapolis, IN, US Full Time
65000USD per year

Job Description

Job Description

Management Information Systems, Company is a client-focused Managed Services Provider that has been in operation since 1998. Our well-established and growing Technology and Consulting company has serviced the Greater Indianapolis area and nationwide locations, supporting our customers in their technology needs.


We are hiring for a Help Desk Tier 2 position that will support these locations, users, applications, and hardware for our customers. This position will provide room for growth within the company and provide an exciting and ever-changing environment for the tech-centric person we are looking for!

Main Responsibilities:

  • Provide Level 2 technical support for end users, desktops, laptops, and servers
  • Support Windows 10/11, Windows Server 2016–2025 and Linux environments
  • Work within hybrid Active Directory
  • Perform imaging and PXE deployments
  • Support Office 365 applications
  • Use N-able and MobileIron for endpoint monitoring and device management
  • Troubleshoot video conferencing tools
  • Assist with Cisco infrastructure support
  • Deliver white-glove customer service
  • Maintain security and compliance awareness in daily support activities

Requirements:

  • 3-5 Years Experience in a Level 2 IT support role
  • Strong customer service, organizational, and teamwork skills
  • Strong verbal and written communication skills
  • Familiarity with Windows desktop and server environments
  • Experience with hybrid AD, imaging/PXE, Office 365, RMM, and MobileIron
  • Security- and compliance-minded approach to IT support
  • Current Microsoft server or server-based application certification required
  • Excellent Customer Service skills
  • Knowledge of firewall, routing, switching, and wireless technologies


TeamMIS offers unique opportunities to develop your technology potential. For more information on TeamMIS please visit our company website: www.teammis.com. This job description is intended as a summary of the primary responsibilities and qualifications for this position.

\nCompany Description

TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed.

Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.

Company Description

TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed. \r\n\r\nBelieve. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.

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