Customer Service Representative

Customer Service Representative

W2 Contract to Hire

Brainerd, MN

$18-20/hr

Are you a detailoriented professional who enjoys helping customers while keeping operations running smoothly? We're looking for a Customer Service & Order Management Coordinator to serve as a key point of contact for our clients and support the successful fulfillment of retirement product orders.

In this role, you'll manage the full order lifecycle from processing incoming orders and coordinating shipments to resolving customer inquiries, handling invoices and returns, monitoring inventory, and partnering with internal teams to ensure an exceptional client experience. This is an excellent opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys balancing customer service with operational excellence.

What You'll Do

Customer Service & Order Management

• Serve as the first point of contact for clients via phone and email.
• Process incoming product orders accurately and verify existing orders when requested by clients or sales representatives.
• Manage client expectations by clearly communicating policies, procedures, service timelines, and order status.
• Research, troubleshoot, and resolve customer inquiries using internal systems and available resources.
• Deliver exceptional customer service by identifying issues, providing timely resolutions, and maintaining positive verbal and written communication.
• Accurately document all customer interactions, including issues, actions taken, and resolutions.
• Process daily invoices, product returns, and credits

Operations & Fulfillment

• Support the daily fulfillment process, including order printing, shipment quality assurance, and customer feedback.
• Process electronic forms updates and coordinate communications with vendors and clients.
• Monitor inventory levels of stock products and work with third-party vendors to obtain estimates and issue purchase orders as needed.
• Assist with the fulfillment of stock products and services.
• Develop a working knowledge of all Retirement Plan Services product offerings, including paper and electronic forms, manuals, publications, marketing materials, and educational products.
• Identify opportunities to cross-sell additional products and services while assisting clients with their orders.

Team Collaboration & Continuous Improvement

• Partner with the Education Coordinator to support registrations, continuing education credit tracking, and provide backup support for shared email communications.
• Follow established departmental procedures and consistently meet assigned service standards.
• Provide feedback and recommend process improvements that enhance service quality and reduce errors.
• Assist with special projects and other departmental initiatives as assigned.
• Participate in training and professional development opportunities to expand product knowledge and understanding of Ascensus business processes and the retirement services industry.

Compliance & Confidentiality

• Protect, secure, and appropriately handle all confidential information to prevent unauthorized access, improper transmission, or disclosure.
• Demonstrate the company's core values and client-first philosophy through daily interactions and decision-making.
• Perform additional duties as assigned.

Required Qualifications

• Associate degree in Business or a related field, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office.
• Strong customer service skills with a commitment to delivering a positive client experience.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to prioritize multiple tasks and thrive in a fast-paced environment.
• Collaborative team player with a proactive approach to supporting colleagues and clients.

Preferred Qualifications

• Basic knowledge of ERISA.
• Project coordination experience.
• Print industry experience.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Title: Field Merchandiser with OLIPOP

Location: Denver, CO (Prefer candidates in Arapahoe or Douglas County)

Pay Rate: $21–$24 per hour (+ $250 Bonus after 2 months)

Schedule: Monday–Friday, standard business hours (approx. 8:00 AM – 5:00 PM)

Start Date: ASAP

Assignment Length: 3 Months

Work Type: 100% field-based (travel within the Denver market)

Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal.

About OLIPOP

OLIPOP is not your average soda. It’s a better-for-you brand on a mission to make your gut as happy as your taste buds. With nostalgic flavors, functional ingredients, and serious momentum across retailers nationwide, OLIPOP is redefining what it means to crack open a cold one.

This is your chance to be part of a brand that people are genuinely excited about, one that’s growing fast and showing up everywhere.

The Opportunity

We’re looking for a Field Merchandiser to bring OLIPOP to life across Denver-area retail locations. This is a highly active, on-the-move role where no two days look the same.

If you enjoy being out in the field, take pride in creating eye-catching displays, and like the idea of representing a product you actually believe in, this role is for you.

You’ll play a direct role in how customers discover OLIPOP in stores. From perfectly stocked shelves to standout displays, your work will have a real impact on brand visibility and sales.

What You’ll Do

Execute daily merchandising activities across assigned retail locations following established “Look of Success” standards
Keep shelves fully stocked, rotated, and visually optimized to maximize product visibility and sales
Support key retail account initiatives and ensure compliance with distribution and display standards
Build and maintain both mandated and incremental in-store displays
Complete up to 15 store visits per day, following assigned routes and priorities
Accurately document store visits, execution metrics, and account insights using CRM and reporting tools
Identify opportunities to improve product placement, expand distribution, and elevate in-store execution
Maintain merchandising assets and collaborate with field sales teams to ensure consistent brand representation

What Success Looks Like

You’ll know you’re crushing it in this role by:

Consistently executing merchandising standards across all accounts
Reducing out-of-stock situations and keeping shelves full
Maintaining accurate, timely reporting and CRM updates
Increasing product visibility, display quality, and overall distribution

What You Bring

1+ year of merchandising, retail, field sales, or CPG experience (beverage or distributor experience strongly preferred)
Experience working with large-format retailers or natural channel retailers is a plus
Valid driver’s license and reliable, insured personal vehicle with a clean driving record
Willingness to travel up to ~30 miles within the Denver market for daily store visits
Ability to lift up to 50 lbs., stand for extended periods, and stay active throughout the day
Strong organizational and communication skills with the ability to work independently and manage a daily route

Bonus Points If You Have

Experience with tools like Slack, Repsly, or CRM platforms
Comfort working in fast-paced retail environments and coordinating with multiple store teams

Additional Requirements

Must be 18 years of age or older
Employment is contingent upon successful completion of a Motor Vehicle Record (MVR) check

Why This Role Stands Out

Be part of a fast-growing, high-energy brand that people love
Get out from behind a desk and own your day in the field
Make a visible impact in stores every single day
Work with a product you’ll actually feel good about representing

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

Important Candidate Safety Notice

This position has been verified and officially approved by TCWGlobal.

Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection:

• Only trust communication from verified TCWGlobal representatives
• Ensure a TCWGlobal recruiter is present on all official phone or video interviews
• TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process
• Do not share sensitive personal information with unverified individuals or suspicious third parties

TCWGlobal is committed to protecting candidates and maintaining a safe, transparent, and professional hiring experience.