Order Fulfillment Coordinator

Job Title: Order Fulfillment Coordinator

Location: Olathe, KS 66061

Assignment Length: 01 year + (Possible Extension)

Pay Rate: $24 - $25.50/hr. on w2

Shift: 1st shift position (8 am to 4:30 pm) with minimal overtime

Job Duties:

Research, analyze and respond to complex order status inquiries by utilizing host systems and communication with factory/supplier contacts.

This position will handle tracking, code changes, availability, product questions and factory support in addition to other functions. Call Center customer service experience required. Handling mostly inbound calls and emails from dealers, answering questions regarding products, must be able to handle difficult customers in a professional manner, changing codes on orders, etc.

Requirements:

-1+ years of work experience in a team environment.

-1+ years of experience working in customer service or a related customer-oriented environment.

-Strong Microsoft Suite and Outlook skills.

-Ability to learn very quickly.

-Strong communication, problem-solving, and time management skills.

-Experience working in a fast-paced environment. Must be able to work with minimal supervision and hit the ground running.

-Good keyboarding skills and ability to multi-task to log the calls into SAP.

Additional requirements: High attention to detail. Capable of making complex and quick decisions. Being able to think on their feet.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.