Field Service Technician -- Healthcare IT (Mobile Workstations)

Vetcademy Inc., a New York State certified Service-Disabled Veteran-Owned Business, is hiring a Field Service Technician to support clinical mobile computing at a major academic medical center on Long Island.

This is hands-on hardware work inside a live hospital — maintaining, repairing, and building the mobile computer carts that clinical staff use for patient care every shift. If you've supported IT in a hospital and prefer hands-on problem solving over a help desk queue, this role is built for you.

This position is contingent upon contract award, expected late September 2026.

Responsibilities:

• Maintain and repair a fleet of approximately 800 mobile clinical carts across five hospital locations — medication carts, point-of-care carts, and isolation laptop carts
• Build and deploy new carts: image PCs, mount monitors, install barcode scanners, RFID badge readers, keyboards, and mice
• Monitor and replace cart batteries and power components
• Respond to end-user support tickets from clinical staff
• Maintain accurate, real-time inventory of all carts and their locations
• Manage a spare parts inventory of 1,000+ components and flag low stock
• Track warranty items out for manufacturer repair or replacement
• Partner with clinical and technical staff on cart modifications and new peripherals
• Attend meetings as a technology advisor, including with the Patient Safety committee
• Coordinate parts quotes and order tracking with the IT Business Support team

Requirements:

• Minimum 2-3 years of hands-on technical support experience
• Experience supporting the Cerner EMR in a clinical setting
• Hardware skills with HP and Lenovo endpoint computing — setup, configuration, peripherals
• Windows 10/11 imaging, deployment, troubleshooting, and maintenance
• Wireless network configuration
• Hands-on experience with mobile cart platforms — Capsa, Ergotron, and Jaco. No manufacturer certification required; documented working experience is sufficient.
• Must supply your own hand tools — not provided on site
• Able to lift 50 lbs., kneel, squat under desks, and climb a ladder
• Reliable transportation to Stony Brook, NY

Preferred:

• Identity Automation (HealthCast) single sign-on
• BitLocker and Absolute endpoint security and device management
• OS imaging using the Quest KACE appliance
• Prior experience in a hospital or health system IT department
• CompTIA A+ or equivalent certification

Before starting work, the selected candidate must complete:

• Immunization records per hospital policy
• Criminal background check
• Registration with the hospital's vendor credentialing system

About Vetcademy Inc.: Vetcademy Inc. is a New York-based IT services and staffing firm, certified as a Service-Disabled Veteran-Owned Business (NYS SDVOB, SBA SDVOSB) and NYC MBE. Veterans and transitioning service members are strongly encouraged to apply.

Vetcademy Inc. is an Equal Opportunity Employer.

To apply: Submit your resume through this posting, or email our company email via our website with the subject line "Field Service Technician — Long Island."