Customer Service / Inside Sales

We are looking for a motivated and dependable Customer Service / Inside Sales Representative to join our team. This position will work directly with customers and dealers, helping with product questions, quotes, orders, and general customer support.

The ideal candidate is organized, professional, good with people, and comfortable working in a fast-paced environment. Experience in irrigation, agriculture, industrial products, or inside sales is a plus, but we are willing to train the right person.

Responsibilities

• Answer customer and dealer calls and emails
• Provide product information and help customers find the right products
• Prepare quotes and enter customer orders
• Follow up on quotes, orders, and customer requests
• Assist outside sales representatives and our dealer network
• Build and maintain strong customer relationships
• Research product availability, pricing, and lead times
• Resolve customer issues and help find solutions
• Maintain accurate customer and order information
• Assist with general office and sales duties as needed
• Work with vendors and suppliers as needed to obtain product information and availability

Computer & Administrative Skills

• Use Sage 100 for daily customer, order, invoicing, and accounting-related tasks
• Use Microsoft Excel for tracking, reporting, pricing, and other daily sales activities
• Enter and maintain accurate customer and order information
• Learn and utilize company software and computer systems to improve efficiency and complete daily tasks
• Must be comfortable working with computers and willing to learn new software and processes

Qualifications

• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Strong computer skills are required
• Experience with Microsoft Excel and Sage 100 is preferred
• Ability to multitask and prioritize
• Professional and positive attitude
• Ability to work independently as well as part of a team
• Previous customer service, sales, or agricultural/irrigation experience is a plus
• Must be dependable and willing to learn our products and industry

What We Offer

• Competitive pay based on experience
• Full-time position with a stable, established company
• Opportunities for growth and advancement
• Training provided
• HEALTH INSURANCE
• RETIREMENT PLAN
• PTO
• HOLIDAY PAY

The Right Person

We are looking for someone who wants to become a long-term part of our team. The right person will be dependable, organized, comfortable working with customers and computers, and willing to learn our products and business. This is an opportunity for someone who wants to develop their knowledge of the irrigation and agricultural industry while building strong customer and dealer relationships.

WISH Northwest, Inc. is a locally owned agricultural irrigation distribution company serving customers and dealers throughout the Pacific Northwest. We are a true wholesale distributor, working exclusively through a strong network of irrigation dealers and providing quality irrigation products, technical support, and dependable service to the agricultural industry.

Our business is built on relationships—with our dealers, suppliers, and employees. We take pride in being responsive, knowledgeable, and easy to do business with. Our team works together to provide our customers with the products and support they need to keep agricultural irrigation systems operating efficiently.

At WISH Northwest, we offer a professional work environment where employees are valued, encouraged to learn, and given the opportunity to take ownership of their responsibilities. We are continuing to grow our business while maintaining the personal service and relationships that have been the foundation of our company.

If you are looking for a stable company, a great team environment, and an opportunity to be part of a growing agricultural business, WISH Northwest, Inc. may be the right fit for you.