Customer Service Admin

Job Duties and Responsibilities:

• Responsible for answering service inquiries via telephone and internet in a patient, knowledgeable and professional manner. Transfers calls to appropriate internal departments.
• Performs outbound telephone calls to existing customers to assist with their order entry.
• Maintains current customer accounts for accuracy, including TABC licensing and location updates. Opens new accounts in coordination with the Sales teams.
• Provides administrative support for external and internal customers such as order entry, sales history, delivery information and other general account inquiries.
• Resolves product or service issues by researching the issue and providing a resolution. Forwards escalated issues to the appropriate manager and assists with resolution.
• Applies postage to outgoing mail and distributes incoming mail and packages to branch employees.
• Arranges and secures rooms for meetings or events.
• Monitors supplies as needed.
• Other duties as assigned.

Minimum Qualifications:

• High School graduate or GED.
• Associates preferred or 1-2 years clerical experience.
• Military experience equivalency may substitute for some requirements.
• Bilingual in English / Spanish, preferred.
• Strong clerical skills, knowledge of file maintenance and computer navigation skills.
• Intermediate computer knowledge in Microsoft Outlook, Word, Excel & PowerPoint.
• Good interpersonal and communication skills with the ability to communicate with internal and external customers and fellow employees.
• Must be able to multi-task; strong attention to detail with ability to change priorities.

Physical Requirement:

• Talk, hear, and see (including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)
• Performs light to medium work exerting up to 25 pounds of force occasionally or a negligible amount of force constantly to move objects
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary

Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Work hours will vary daily due to business needs

MAGNUM STAFFING is a recruiting and staffing solutions firm based in Houston, Texas, and founded in 1996.

Our areas of specialization include manufacturing, production, warehouse/distribution, technical, and logistics for the industrial business sector.

We also provide various services to any industry that assists the client in their human capital management issues. This includes vendor on premise, managed services, payroll transferring and a direct hire specialist focusing on exempt and non-exempt engineering, manufacturing, petrochemical, supply chain management, finance and field operations positions.

With the Staffing industry’s badge of professionalism and seal of excellence behind each hiring manager, Magnum has been designated as one of the top 10 staffing firms in Houston by the Houston Business Journal.
Also, Magnum was the first industrial staffing firm in Houston to require every hiring manager to be CTS certified, setting the precedent for the city’s industrial staffing industry. By ensuring each hiring manager earns CTS certification, Magnum guarantees its hiring professionals have the most up-to-date knowledge of current employment laws and procedures, as well as business operations and ethics.
https://www.magnumstaffing.com/about.html

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