Collections Administrator
Job Description
Build your career in auto finance with a detail-driven role where your collections experience helps keep critical insurance and account processes moving.
Collections Administrator
Location
Fort Worth, TX (76177) | Hybrid after training
Compensation & Schedule
• $18–$21 per hour
• Monday–Friday; training schedule is 8:00 a.m.–5:00 p.m.
• Anticipated start date: September 14, 2026
Role Impact
Put your attention to detail and administrative skills to work in a fast-paced auto finance environment. As a Collections Administrator, you’ll help keep total loss and vehicle repair documentation accurate and moving while supporting the collections team, customers, and external vendors. Your work will directly contribute to timely account resolution and an efficient customer experience.
Key Responsibilities
• Process and upload insurance total loss correspondence received through mail and email, ensuring documentation is accurate and properly maintained.
• Maintain records of checks received for total loss claims and vehicle repairs and complete check endorsements as required.
• Provide call-handling support during high-volume periods, averaging approximately five calls per day.
• Maintain productive working relationships with vendors and monitor compliance with established performance expectations.
• Communicate with skip-tracing vendors to obtain updated information, develop strategies for resolving accounts, and provide direction when necessary.
Minimum Qualifications
• High school diploma or GED required.
• Auto finance or collections experience required.
• Strong attention to detail and proficiency with Microsoft Office, with the ability to accurately process, organize, and maintain documentation.
Core Tools & Systems
• Microsoft Office
• Email and electronic correspondence
• Document and records management systems
• Insurance total loss documentation
• Vendor and skip-tracing communications
Preferred Skills
• Skip-tracing or skip work experience.
• Bachelor’s degree.
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
