Senior Treatment Plan Coordinator
Job Description
Case presentation & acceptance (Bilingual Requirement)
%AA; Present comprehensive, phased, & full arch treatment plans in English or Spanish, matched to the patient in front of you.
%AA; Translate the clinical narrative into consequence & benefit the patient understands in one pass.
%AA; Handle the four objections every coordinator meets. Price. Spouse. Timing. Fear. Handle them ethically & ask for the commitment.
%AA; Never oversell. A patient who starts treatment they did not understand becomes a refund, a review, & a board complaint.
Financial engineering
%AA; Break down PPO plans to the code level. Annual maximums, waiting periods, frequency limits, downgrades, missing tooth clauses, & alternate benefit provisions.
%AA; Sequence multi phase treatment across benefit years to move the patient forward without stranding coverage.
%AA; Build written estimates the patient signs & the practice honors. Your variance target is 5 percent.
%AA; Secure third party financing. CareCredit, Sunbit, Cherry, Proceed Finance, LendingClub, or whichever platforms we run.
%AA; Work a declined application to a funded outcome. Co applicants, split funding, staged phasing, in house arrangements inside policy.
Pipeline & recovery
%AA; Own the unscheduled treatment report. Work it every week. Nothing sits.
%AA; Manage inbound consultation leads from digital campaigns & referrals to a booked, confirmed, arrived appointment.
%AA; Run structured follow up on every open case. Documented touches, defined cadence, no ghosting.
%AA; Report on lead source performance so marketing spend goes where cases close.
Clinical fluency
%AA; Speak with confidence on implants, bone grafting, sinus lifts, All on 4 & full arch reconstruction, crown & bridge, endodontics, periodontal therapy, & clear aligner mechanics.
%AA; Know the CDT codes behind what you present & why the carrier pays or denies them.
%AA; Sit in on clinical case reviews. Ask questions before the patient does.
Systems & reporting
%AA; Drive the practice management system as a power user. [Open Dental]
%AA; Deliver a monthly scorecard on your own numbers. You bring the data, not excuses for missing it.
%AA; Document every financial conversation in the chart the same day it happens.
Compliance
%AA; Protect PHI under HIPAA in every conversation, screen, & document you touch.
%AA; Keep every representation about coverage, cost, & outcome accurate. We do not soften a number to close a case.
Hialeah Dental Office – Where Passion Meets Purpose!
Imagine waking up each morning excited to go to work, not just because you’re clocking in, but because you’re walking into a space filled with warmth, laughter, and purpose. At the Hialeah Dental Office of Dr. Susette Fuentes, this is your new reality.
Here, dentistry isn’t just a job. It’s a calling. Led by the deeply respected and compassionate Dr. Susette Fuentes, our office is a beacon of excellence and heart in the Hialeah community — combining the highest level of clinical care with a culture that feels more like family than staff.
We don’t just fix smiles — we transform lives, and that starts with our own team.
Why You’ll Fall in Love With Working Here:
You Matter, Your ideas, your growth, and your well-being are our top priority.
Mentorship That Inspires Dr. Fuentes leads with wisdom and heart. Her reputation for nurturing talent and empowering team members is unmatched.
A Space That Feels Like Home. From the scent of fresh Cuban cafecito in the morning to the uplifting music and joy in every hallway, this isn’t a clinic it’s a sanctuary.
Cutting-Edge Dentistry Meets Compassion. We’re modern, we’re progressive, and we treat patients like family. No quotas. Just quality care and connection.
Celebrated Culture – Birthdays are big. Milestones are sacred. Wins are shared. Our team laughs together, learns together, and lifts one another every single day.
Who Thrives Here?
People who want more than a paycheck. People who are tired of being just another number. People with big hearts, a thirst to learn, and a deep desire to make a difference. People like you.
So if you’re looking for a job, keep scrolling.
But if you’re ready to find your purpose, step into your potential, and join a place where your soul and your skills are equally valued...
Then Hialeah Dental Office is already calling your name.
We’re not just offering a job, we’re offering a second family.
