Front Desk Concierge

Job Title: Front Desk Concierge / Medical Receptionist

Location: Beverly Hills, CA

Position Type: Full-Time

Schedule: Monday - Friday, 8:30 AM - 5:00 PM

Pay Rate: $27.00 - $30.00 per hour (commensurate with experience)

About the Role

A high-end medical practice in Beverly Hills is seeking a polished, professional Front Desk Concierge to manage front-of-house operations and deliver an exceptional, high-touch experience for VIP patients. Serving as the primary point of contact, this individual will seamlessly combine top-tier customer service with administrative accuracy in a sophisticated aesthetic setting.

Key Responsibilities

• Patient Concierge & Reception: Warmly greet arriving patients, manage the check-in and check-out process efficiently, and provide an elevated service standard suitable for high-profile clientele.

• Scheduling & Administrative Support: Manage multi-provider schedules, book consultations, handle follow-up calls, and oversee day-to-day office organization.

• Communication: Answer incoming calls promptly and professionally, address inquiries clearly, and manage patient correspondence with precision.

• Operations & EMR Management: Process payments, update electronic health records using NextTech EMR, and maintain strict patient confidentiality.

Required Qualifications

• Experience: Minimum 2-3 years of front desk or receptionist experience in a high-end medical setting (e.g., Plastic Surgery, Dermatology, Medical Aesthetics, or premier hospital health systems like Cedars-Sinai/Providence).

• Technical Skills: Proficiency with Electronic Medical Record (EMR) software (NextTech preferred) and standard office technologies.

• Professional Standards: Highly polished appearance, articulate verbal and written communication, strong focus on punctuality, and minimal personal device usage during business hours.

Preferred Qualifications

• 5+ years of experience in a luxury medical spa or aesthetic practice.

• Demonstrated history of serving high-net-worth or VIP patients with discretion and tact.

• Knowledge of aesthetic treatments, medical spa procedures, or sales support.

Compensation & Perks

• Competitive hourly pay ($27.00 - $30.00/hr)

• Access to comprehensive health benefits

• Collaborative work culture with supportive leadership in a premier Beverly Hills location

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?