Manager of Services

Manager of Services

Location: Indianapolis, IN
Pay Rate: $ 22.00/hour
Job Type: Full-Time, Contract-to-Hire
Schedule: Monday-Thursday, 11:00 AM-8:00 PM; Saturday, 10:00 AM-4:00 PM

About the Opportunity

We are seeking an experienced and organized Manager of Services to oversee daily operations of a student-focused educational support center. This leadership role is responsible for managing staff, coordinating tutoring and guidance services, maintaining operational excellence, and ensuring a positive experience for students, families, and community partners.

The ideal candidate is a self-starter with strong leadership abilities, exceptional organizational skills, and a passion for education and youth development.

Key Responsibilities

Operations Management

• Oversee daily operations and administrative functions of the learning center
• Coordinate scheduling for tutoring sessions, counseling services, and facility usage
• Manage staff availability to ensure participant needs are met
• Maintain an active presence to support day-to-day operations and service delivery

Leadership & Team Development

• Hire, train, supervise, and coach tutors and support staff
• Monitor staff performance and provide ongoing development opportunities
• Support volunteer recruitment, onboarding, scheduling, and hour tracking
• Address service concerns and provide escalation support when needed

Student & Family Engagement

• Foster a welcoming, structured, and productive environment
• Build positive relationships with students, parents, staff, and visitors
• Ensure consistent, high-quality customer service and participant support

Data Tracking & Reporting

• Track program participation, outcomes, and service utilization
• Monitor student progress and tutoring effectiveness
• Maintain accurate records and reporting metrics
• Provide regular updates and insights to leadership

Community Outreach & Program Support

• Support enrollment initiatives and program growth efforts
• Conduct outreach to schools and community organizations
• Assist with special events, workshops, and open house activities

Administrative Responsibilities

• Manage supplies, purchase orders, and inventory
• Maintain facility organization and operational readiness
• Provide front desk support when needed

Qualifications

Required Qualifications

• High School Diploma or GED
• Minimum of 2 years of leadership, supervisory, or management experience
• Strong communication, organizational, and customer service skills
• Ability to prioritize tasks and manage multiple responsibilities
• Reliable transportation

Preferred Qualifications

• Bachelor's Degree
• Experience working in education, youth services, nonprofit organizations, or academic support programs
• Experience managing teams in a fast-paced environment

Technical Skills

• Microsoft Office Suite (Excel, Word, Outlook)
• Project management software such as Monday.com
• Scheduling platforms and calendar management tools
• Database management and reporting systems
• Educational technology platforms preferred

Ideal Candidate

• Self-motivated and able to work independently
• Strong attention to detail and problem-solving abilities
• Effective communicator with excellent interpersonal skills
• Comfortable working in a high-volume, service-oriented environment
• Passionate about supporting students and educational initiatives

Additional Requirements

• Excellent attendance and reliability are required
• Ability to work occasional evenings, weekends, and special events
• Must be able to commit to the role during the initial training and onboarding period

Apply Today

This is an excellent opportunity for a service-oriented leader who enjoys managing operations, developing teams, and making a positive impact in the lives of students and families.

Pay Details: $22.00 per hour

Search managed by: Melanie Lake

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.