Retail Systems Business Analyst

Retail Systems Business Analyst (Store Operations Focus)

Position Summary

We are seeking a Retail Systems Business Analyst to serve as a critical liaison between store operations and IT. This role bridges the gap between end users and technical teams, ensuring that retail systems effectively support day-to-day store operations. The ideal candidate will bring strong functional knowledge of retail processes and enterprise systems, along with a passion for improving workflows, supporting users, and documenting best practices.

Key Responsibilities

• Act as the primary point of contact for functional questions and issues related to retail systems
• Support store operations teams with daily system usage, troubleshooting, and process guidance
• Translate business needs into clearly defined requirements for IT and development teams
• Triage and resolve issues when possible; escalate complex technical problems appropriately
• Serve as a bridge between end users and technical teams
• Communicate system capabilities, limitations, and enhancements in business-friendly terms
• Partner with IT to prioritize enhancements and ensure alignment with operational needs
• Participate in testing of system enhancements, updates, and bug fixes
• Develop and execute test plans to validate functionality and ensure business requirements are met
• Identify defects, document findings, and coordinate resolution with IT teams
• Create and maintain clear, user-friendly documentation for system processes
• Build and manage a knowledge base of “how-to” guides and FAQs
• Develop division-specific documentation (e.g., PO Entry processes by merchandise category)
• Standardize best practices across departments where applicable
• Analyze current workflows and identify opportunities for efficiency and accuracy improvements
• Recommend enhancements to systems and processes to better support store operations
• Help drive adoption of new tools, features, and procedures

Qualifications

Required

• 3–7+ years of experience in retail operations, retail systems, or business analysis
• Strong understanding of brick-and-mortar retail processes (e.g., merchandising, purchasing, inventory, store operations)
• Experience working with enterprise retail ERP systems
• Excellent problem-solving and communication skills
• Ability to translate technical concepts into practical, user-friendly guidance

Preferred

• Experience with Island Pacific ERP on IBM i (AS/400) systems
• Familiarity with other Tier 1 retail ERP platforms (e.g., Oracle Retail, SAP, Blue Yonder/JDA)
• Experience in QA/testing processes and tools
• Background in apparel or multi-category retail environments