At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Position Description:
This position is responsible for providing guests with information on all vacation packages offered by Holiday Inn Club Vacations. The Activations Agent delivers exceptional customer service by creating excitement for vacation experiences, assisting with reservations, determining package eligibility, and promoting additional offerings. This role ensures accurate communication on all calls while supporting revenue growth through upgrades, incentives, and guest engagement.
Essential Tasks and Duties
Provide exceptional customer service by assisting guests with vacation package information, answering questions, and resolving concerns
Conduct outbound calls for guest follow-up and engagement
Create excitement for vacation experiences by recommending activities and tailoring solutions to guest needs
Book reservations and ensure accurate communication of accommodations, tour presentations, promotions, and package details
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by- step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Experience
• Must have outbound sales experience
• Must possess basic computer skills
• Strong organizational skills and the ability to navigate online resources while assisting guests by phone.
• Must have excellent customer service skills, written and verbal communication skills
Preferred Education
- High school diploma or GED.
Qualifications
- Previous Call Center Sales experience required.
- Must be able to meet or exceed weekly minimum production standards set forth by the department.
- Previous Sales/Customer Service experience in a large call center environment preferred.
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Timeshare/hospitality background preferred.
Physical Demands
While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds.
Working Conditions
The majority of work will be performed in a climate-controlled office environment at the Corporate Headquarters in Orlando, Florida. Occasional travel to resorts and locations for content gathering may be required. Employee may be exposed to inclement weather and varying degrees of temperature while on property.
Work Schedule/Hours
This is a hybrid role: four days per week in the Orlando corporate office, one day remote. Schedules may vary depending on business needs and may include occasional nights, weekends, and holidays.
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At Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.
One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.
We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values and fuel our growth.
Activations Sales Agent