Medical Receptionist - Indianapolis, IN

Location: Indianapolis, IN 46202
Pay Rate: $18.00-$23.00 per hour (pay is dependent on experience)
Schedule:

• Monday, Tuesday, Thursday: 8:30 AM - 5:00 PM
• Wednesday: 8:30 AM - 8:00 PM
• Friday: 8:30 AM - 2:00 PM

We are seeking a compassionate, organized, and professional Medical Receptionist to join our healthcare team in Indianapolis, IN. This individual will serve as the first point of contact for patients and play an essential role in creating a welcoming and supportive clinic environment. The ideal candidate will have previous medical front desk or administrative experience, strong communication skills, and a patient-focused approach.

• Greet patients with warmth, compassion, and professionalism upon arrival.
• Confirm and update patient demographic and insurance information at each visit.
• Schedule and coordinate patient appointments with providers and manage calendar changes as needed.
• Conduct proactive outreach to patients who have missed appointments to support continuity of care.
• Process prior authorizations and clearly communicate patient financial responsibilities.
• Distribute, review, verify, and scan patient intake forms, consent documents, and patient handbooks.
• Collect co-pays, process payments, and assist patients with setting up payment plans.
• Maintain a clean and organized reception area.
• Strictly uphold HIPAA regulations and patient confidentiality standards.
• Provide clear, compassionate, and professional communication both in person and over the phone.
• Participate in daily team huddles to support efficient patient flow and clinic goals.
• Assist with additional front office and administrative duties as needed.

• High school diploma required; Associate degree preferred.
• Minimum of 1 year of front desk or administrative experience in a fast-paced medical office.
• Previous customer service or outpatient healthcare experience strongly preferred.
• Proficiency with Electronic Medical Record (EMR) systems.
• Working knowledge of Microsoft Office applications.
• Comfortable operating and managing a multi-line phone system.
• Strong communication, organizational, and customer service skills.
• Sharp attention to detail and the ability to multitask effectively.
• Empathetic and patient-focused, particularly when supporting individuals in outpatient recovery or behavioral health settings.
• Dependable, professional, and able to work effectively as part of a collaborative healthcare team.

If you are a compassionate and organized professional with medical front desk experience and a passion for providing exceptional patient service, we encourage you to apply!

Please submit your resume for consideration.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?