Human Resources Operations Manager

We are looking for an experienced Human Resources Operations Manager to support and strengthen HR operations for a growing organization in San Ramon, California. This is ideal for a hands-on, detail-oriented HR specialist who can guide employees and managers, improve consistency across people processes, and bring structure to a dynamic environment. The role requires a confident partner who can balance day-to-day HR administration with employee relations support, compliance oversight, and process improvement initiatives.

Responsibilities:

• Act as a primary HR contact for employees and managers by providing guidance on workplace policies, resolving concerns, and escalating complex or high-risk matters when appropriate.

• Handle employee relations activities with a practical, well-documented approach, including coaching conversations, performance discussions, corrective actions, and conflict resolution.

• Oversee essential HR operations such as onboarding for new team members, employee separations, personnel record maintenance, policy administration, benefits coordination, compensation updates, and internal HR communications.

• Review existing HR workflows, identify inconsistencies or control gaps, and design more standardized procedures that improve clarity, accountability, and execution across the organization.

• Support compliance efforts by maintaining organized documentation, helping prepare for recurring audits, tracking follow-up actions, and coordinating with external HR or compliance partners as needed.

• Influence managers and staff through clear communication and sound judgment, helping leaders address employee matters effectively even without direct reporting authority.

• Drive HR-related projects by partnering with leadership, operations, compliance, and business stakeholders on initiatives tied to organizational growth, process improvements, and system-related changes.

• Work independently in a smaller company setting by setting priorities, communicating progress proactively, and managing multiple HR needs with minimal oversight.

• 7+ years of experience in human resources with strong exposure to both HR operations and employee relations.
• Demonstrated ability to manage sensitive employee issues involving performance management, coaching, workplace conflict, corrective action, and supporting documentation.
• Experience administering core HR functions, including onboarding, offboarding, benefits support, policy management, employee records, and compensation-related updates.
• Solid knowledge of HR compliance practices and employment standards, with the ability to apply policies consistently and maintain accurate documentation.
• Background supporting or preparing for internal, quarterly, or annual audit activities in coordination with external partners or compliance resources.
• Proven ability to improve processes, establish structure, and implement standardized HR procedures within a developing or less centralized environment.
• Strong communication, project coordination, and relationship management skills, with the ability to work effectively with senior leaders, managers, and employees.
• Prior experience with HRIS platforms is required; familiarity with Paychex is helpful but not mandatory.