Service Manager

Responsibilities:-

• Communicates, enforces, and monitors service department processes to ensure customer satisfaction

• Responsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the Service Department

• Creates annual location service department goals and budget, in alignment with the organization's financial and operational objectives

• Executes service department marketing plan with the direction from VP of Service Operations and Marketing manager

• Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processor

• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge

• Coordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient manner

• Reviews work orders for completeness and accuracy prior to customer billing

• Coordinates customer on farm visits with Location manager

• Communicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.

• Manages recruiting, staffing and employee development activities for employees reporting to this position

• Completes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed.

• Ensures all company objectives and policies are communicated and implemented within the department

• Assists with the development and training plans of service personnel and completes performance reviews of service staff along with location manager

• Display problem solving skills with emotional customers, conflict resolution and being able to compromise

• Operates and maintains vehicles, tools and equipment required to perform job responsibilities

• Maintains a clean work area and performs work in a neat and orderly fashion

• Ensures all Department Employees Follow all safety rules and regulations in performing work assignments

• Completes all routine inspection and safety protocols for the department

• Actively Participates in Location Safety Meetings and assists in all safety related tasks

• Maintains knowledge of John Deere and competitive products

• Responsible for maintaining operational safety, security, and appearance of company assets, building, and grounds

• Performs morning Pre-Shift Meetings with Department employees & covers all Safety related topics

Qualifications:-

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred, Basic Mechanical Knowledge

• Experience operating vehicles, tools, and equipment for diagnostic purposes

• Experience with basic computer functions; experience using Service ADVISOR' or other computer based diagnostic repair tools preferred

• Experience leading, communicating, and working cooperatively in a team environment

• Display problem solving skills such as emotional customers, conflict resolution and being able to compromise

• Experience analyzing and interpreting internal and financial reports

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.