Assistant General Manager

JOB DESCRIPTION

Assistant General Manager (AGM) — Dockside Pub (Swampscott, MA)

Location: Swampscott, MA

Job Type: Full-Time

Pay: $65-75,000/salary, depending on experience

Schedule: Nights & weekends required (Friday evening and Saturday evening availability strongly preferred)

Dockside Pub is a small, busy, full-service neighborhood restaurant (60–80 seats) focused on great food, great drinks, and genuine hospitality. We’re hiring a hands-on Assistant General Manager to help lead daily operations, run excellent shifts, coach the team, and uphold standards.

What You’ll Do

• Lead shifts on the floor: set pace, support the bar and dining room, and deliver standout hospitality
• Coach FOH staff in real time (servers, bartenders, hosts, support) on steps of service, urgency, and teamwork
• Execute strong opening/closing routines, side work, cleanliness, and organization every shift
• Handle guest issues and service recovery professionally and quickly
• Support the GM with training, scheduling coverage, and team accountability
• Follow and enforce cash handling, POS accuracy, and comps/voids/discount policies
• Assist with inventory organization/spot checks, receiving, and vendor follow-up as needed
• Maintain compliance with MA safety, sanitation, and responsible alcohol service standards

What We’re Looking For

• 2+ years of restaurant leadership experience (AGM/shift manager/strong supervisor)
• Confident floor leader who stays calm under pressure and drives urgency
• Strong communication, reliability, and a guest-first mindset
• Comfortable with POS systems, basic shift reporting, and team coaching
• TIPS certification preferred (or willingness to obtain)

Why Dockside

• Competitive hourly pay based on experience
• A leadership role with real responsibility and room to grow
• A tight, community-focused restaurant where your presence matters

How to Apply: Reply with your resume and a short note about your leadership experience and availability (especially nights/weekends).

REQUIREMENTS

ABOUT THE COMPANY

We are a family owned sea pub, thank you for checking us out!