Customer Operations Coordinator

Join Our Team as a DTC Operations Coordinator at Laurel Ridge Winery!

Are you passionate about wine, sustainability, and creating memorable experiences? Laurel Ridge Winery, a family-owned and operated legacy winery nestled in the heart of Oregon wine country, is looking for a dedicated DTC (Direct-to-Consumer) Operations Coordinator to join our team. If you're ready to immerse yourself in the world of wine and contribute to a company that values tradition, quality, and sustainability, this could be the perfect opportunity for you!

What You'll Be Doing

As our DTC Operations Coordinator, you'll play a key role in ensuring smooth operations and exceptional customer experiences. Your responsibilities will include:

• Ordering & Purchasing
• Place and track orders for tasting room, club, and office supplies (packaging, shipping materials, food, etc.)
• Maintain relationships with vendors and suppliers, and follow up on order issues or delays
• Monitor stock levels and flag reorder needs before they become a problem

Inventory Management

• Conduct regular inventory counts and reconcile discrepancies
• Maintain par levels for tasting room and wine club stock
• Process inventory transfers and keep accurate, up-to-date records across systems

Shipping & Fulfillment

• Pack, label, and prepare DTC and wine club orders for shipment
• Coordinate pickups with carriers and track outgoing shipments
• Follow state shipping compliance requirements for wine sales

Customer Service

• Respond to guest and wine club member inquiries by phone and email in a timely, professional, and gracious manner
• Create and manage tasting reservations
• Assist with event setup and logistics coordination as needed (you won't be hosting at the table, but you'll help make sure everything is ready before guests arrive)

Facilities

• Oversee day-to-day facility upkeep (cleaning, windows, etc) and coordinate with maintenance vendors on repairs or projects
• Manage office equipment, supplies, and general organization of back-of-house spaces
• Keep an eye on the property and flag anything that needs attention

What We're Looking For

We’re seeking someone with a passion for wine and a strong work ethic. Here’s what you’ll need to succeed in this role:

• Experience: At least 1 year of relevant experience.
• Physical Requirements: Ability to lift up to 50 lbs, stand for long periods, and walk at least 10,000 steps per shift. You’ll also need to bend, stoop, squat, push, and crouch daily.
• Certification: Must have or be willing to obtain a Food Handlers card.
• A positive attitude, attention to detail, and a genuine enthusiasm for providing exceptional service.

Why Join Laurel Ridge?

When you join Laurel Ridge Winery, you’re not just joining a team—you’re becoming part of a family with a rich history and a deep commitment to sustainability. From our dry farming practices to being 100% solar-powered, we are passionate about protecting the environment and crafting wines that reflect the beauty and biodiversity of our farm. This is your chance to work in a dynamic, hands-on environment where your contributions truly make a difference.

Ready to Apply?

If you’re excited about the opportunity to grow with us and share our passion for wine, we’d love to hear from you! Take the next step in your career and apply today to join the Laurel Ridge family.

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