Dispatch

Duties & Responsibilities:
- Customer Service– Prompt and effective communication with Contracted Carriers, Drivers, Operations teams, Sales Reps, Sales Agents, and Customers via phone, email, & other forms of communication
- Action Oriented - Work quickly, efficiently, and with urgency in a fast-paced environment
- Maturity - Maintain composure, professionalism, & positive attitude under stress
- System Management – Use TMS to ensure accurate & timely system updates & reporting of information regarding all functions having to do with Operational support
- Problem Solving - Analyze needs & assist Operations to provide timely & appropriate solutions to transportation issues or problems
- Data Entry - Maintain accurate and detailed records of carrier interactions, updates, communications, and transactions using the TMS
- Team Member - Collaborate with Operations Team members to provide excellent customer service
- Company Representation - Follow company policies, procedures, & guidelines to maintain company integrity & standing in the marketplace
*Other tasks & responsibilities as assigned related to freight service*

Experience:
- Previous call center or office experience preferred
- Previous transportation experience preferred but not required- Strong communication skills, both verbal and written
- 40 WPM
- Excellent problem-solving abilities- Work well in a team environment on-site
- Proficiently utilize workplace computer systems, software applications, & electronic communication

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.