Care Coordinator

Central Intake & Telephone Reassurance

Sometimes care starts with a phone call.

Circle of Care St. Louis is seeking two part-time Care Coordinators to serve as the central intake point for our organization. This role supports older adults and adults with disabilities by processing client intakes, entering information into our case management system, following up with clients, and providing telephone reassurance.

This position is ideal for individuals who are organized, dependable, calm under pressure, and motivated by meaningful work. All employees must align with the Circle of Care St. Louis Culture Policy and demonstrate Competency, Commitment, and Capacity in their work.

• Part-time, Monday–Friday

• Two shifts available:

  • 9:00 AM – 1:00 PM

  • 1:00 PM – 5:00 PM

Central Intake

• Receive and process incoming client intakes

• Enter intake information accurately into the case management database

• Follow up with clients to complete or clarify intake information

• Explain services and next steps clearly and respectfully

• Maintain confidentiality and follow organizational policies

Telephone Reassurance

• Conduct scheduled reassurance calls to clients

• Provide emotional support and social connection

• Identify concerns and follow established escalation procedures

• Document all calls accurately and on time

Communication & Follow-Through

• Track assigned tasks and complete them within scheduled hours

• Communicate intake status or concerns with leadership as needed

• Seek guidance when unsure and follow official procedures

We are looking for individuals who:

• Are organized and able to manage multiple tasks

• Demonstrate strong focus, time management, and follow-through

• Can self-regulate emotions and remain calm in challenging situations

• Use problem-solving skills while following established procedures

• Communicate clearly, professionally, and compassionately by phone

• Are reliable, punctual, and consistent

• Can work independently while staying connected to a team

• Maintain professional boundaries and confidentiality

Employees must embody the Circle of Care St. Louis Culture Policy, including:

• Respect and integrity

• A solution-oriented mindset

• Accountability and responsibility

• Commitment to diversity, equity, and inclusion

• Openness to feedback and continuous improvement

• High school diploma or equivalent

• Strong verbal communication skills

• Basic computer skills and ability to learn new systems

• Ability to follow policies, procedures, and documentation standards

Preferred (not required):

• Experience in social services, customer service, intake, or call-center work

• Experience working with older adults or adults with disabilities

This role offers the opportunity to make a meaningful difference through consistent, compassionate, and professional support. The Care Coordinator plays a vital role in ensuring individuals feel heard, respected, and connected to services that support their well-being.