SCN Screener and Navigator

LaSante Health Center is seeking a Social Care Network (SCN) Screener & Navigator to assist Medicaid members through the Social Care Network process. The ideal candidate is organized, compassionate, detail-oriented, and comfortable working with clients by phone and navigating online systems.

Responsibilities:

• Contact clients and confirm demographic and household information

• Obtain and document required consent

• Verify Medicaid eligibility and coverage

• Conduct Social Care Network screenings and eligibility assessments

• Identify eligible social care services and assist with referrals

• Create and manage cases within the SCN platform

• Follow up with clients and document all outreach and case activity

• Maintain accurate, timely, and compliant records

• Coordinate with providers and other team members to ensure clients successfully receive services

Qualifications:

• Strong communication and computer skills

• Excellent attention to detail

• The ability to manage multiple cases efficiently.

• Prior experience with the NYS 1115 Medicaid Waiver, Social Care Networks, Unite Us, or similar care-management platforms