Service Coordinator - Jamestown

Position Overview: Service Coordinator

Hours:

• Mon – Fri 7:30 am to 5:30 pm
• On-Call After Hours/Weekends Seasonally (Planting/Harvest)

Pay:

• Hourly Wage - Depends On Experience
• Negotiations starting at $20.00

Monthly Sales:

• Monthly bonus if sales goal is met

Annual Year End Bonus:

• Sales/Goal based up to 15% of wages

Benefits:

• Health Insurance Coverage after 60 Days – Employer pays 80% of plan
• Stifel IRA after 1 year – Employer matches contributions up to 3%
• Aflac – discounted coverage offered

Service Coordinator:

• Answer/Respond to all customer repair requests/calls
• Schedule repairs with bay technician/calendar
• Gain approval of repairs recommended on technician estimate
• Coordinate with parts department to ensure required parts for repairs are on-hand/ordered

Internal Repair Requests

• Coordinate internal unit repairs with wholegoods team
• Schedule repairs with bay technician/calendar
• Gain approval of repairs recommended on technician estimate from wholegoods manager
• Coordinate with parts department to ensure required parts for repairs are on-hand/ordered

Warranty Repair Requests

• Answer/Respond to all warranty repair requests
• Schedule repairs with bay technician/calendar
• Review supplier field campaigns & mandatory safety repairs & coordinate repairs
• Review unit warranty end dates and request/adjust scheduling of repairs as necessary
• Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
• Maintain warranty parts return/storage/discard for corporate required time frames

Wash Bay & Lot Maintenance

• Manage part-time wash-bay & lot attendants in alignment with service schedule
• Ensure lot & yard are maintained of weeds, ruts, debris
• Over-see lawn maintenance & grass cutting

Transportation

• Coordinate internal trucking – pick up & delivery of service & sold units
• Coordinate external trucking – pick up & delivery of service & sold units

Service Writer:
Work Order Process

• Open work orders as needed
• Maintain Service Priority Report spreadsheet
• Total completed work orders to be finalized/billed out by accounting office

Service Team Leadership:
Ensure Technician Backlog Hours

• Solicit and schedule repair jobs per technician to maintain 5-Star tech level
• Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved

Coordinate On-Call Schedule during Planting/Harvest season

Meeting Monthly/Annual Sales Goals

• Ensure all completed work orders are submitted to be closed by month end
• Supply projected sales figures at bi-weekly meetings ensuring goals are met

Education & Training

• Monitor technician training & certification levels
• Schedule technician training & certification

Maintain a Clean and Safe Work Environment

• Lead service team in maintaining a clean workspace

Coordinate Needs with management

• Service tool/equipment needs
• Fleet Management
• Annual Year End Tool Purchase

Service Team L10 Meetings:

• Participate in bi-weekly service L10 Meeting
• Actively participate in the achievement of reaching Monthly/Annual Sales Goals
• Demonstrate & Promote core values of the dealership
• Participate in the development of the CSI Family & Team atmosphere
  

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