Service Coordinator

We are seeking a Service Coordinator to support customers and field technicians by providing technical troubleshooting, scheduling service work, and coordinating solutions across departments. This role requires strong communication skills and a solid understanding of electrical and mechanical systems of corrugated machinery.

RESPONSIBILITIES

• Respond to customer and technician calls regarding electrical and mechanical service issues.
• Participate in an after‑hours on‑call rotation, typically one week at a time, depending on team size.
• Schedule machinery installations and service visits.
• Occasionally travel to assist with equipment evaluation, installation, or troubleshooting.
• Collaborate with Engineering to resolve customer issues.
• Support the Parts Department with technical questions.

QUALIFICATIONS

• Knowledge of electrical and mechanical systems and troubleshooting.
• Ability to read and interpret blueprints, schematics, and engineering drawings.
• Strong understanding of PLC‑based machinery controls.
• Preferred experience with Allen‑Bradley (Rockwell) and Siemens PLC platforms.
• Bonus: Knowledge of Omron controls.
• Experience with corrugated equipment is a plus.
• Strong written and verbal communication skills.
• Proficiency with Outlook, Word, and Excel.

BENEFIT SUMMARY

• Health and Wellness: Medical; Dental; Vision.
• ·Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
• · Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
• · Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.