HHA Coordinator- CHHA
Job Description
HHA Coordinator- CHHA
Brooklyn, NY
This a full time, in-person position based out of Brooklyn, NY.
MUST have HHAeXchange experience.
Pay: $23.00 per hour-$26.00 per hour
About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:
• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
Job Summary: The HHA Exchange Coordinator is responsible for managing caregiver records and schedules within the HHAeXchange platform, ensuring compliance with regulatory requirements, supporting EVV (Electronic Visit Verification) processes, and serving as a liaison between caregivers, coordinators, payers, and internal departments. This position plays a key role in maintaining accurate data, resolving system issues, and supporting efficient service delivery.
Job Responsibilities:
HHAeXchange System Management
Maintain accurate caregiver, patient, and authorization records in HHAeXchange.
Monitor and resolve scheduling, visit verification, and billing exceptions.
Process caregiver onboarding and profile updates within the system.
Ensure authorizations, service codes, and payer information are entered correctly.
Electronic Visit Verification (EVV)
Monitor EVV compliance and address missing or incomplete visit records.
Investigate and resolve visit exceptions, missed punches, and documentation discrepancies.
Work with caregivers and coordinators to correct attendance and visit verification issues.
Generate and review EVV compliance reports.
Scheduling Support
Assist with caregiver scheduling and shift coverage as needed.
Verify service hours against authorizations and approved care plans.
Coordinate schedule adjustments and communicate changes to stakeholders.
Compliance & Quality Assurance
Ensure documentation meets payer, Medicaid, and agency requirements.
Conduct routine audits of caregiver and patient records.
Track expiring credentials, licenses, and mandatory training requirements.
Support internal and external audits.
Reporting & Communication
Prepare operational, compliance, and performance reports.
Serve as a point of contact for caregivers regarding HHAeXchange-related questions.
Collaborate with Intake, Billing, Payroll, Clinical, and Operations teams to resolve issues.
Communicate effectively with managed care organizations (MCOs) and payer representatives.
Qualifications:
High school diploma required; Associate's or Bachelor's degree preferred.
1-3 years of home care, healthcare operations, scheduling, or EVV experience.
Experience working with HHAeXchange preferred.
Strong knowledge of Medicaid and home care compliance requirements.
Proficiency in Microsoft Office Suite, particularly Excel.
Excellent organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
Attention to detail
Data accuracy and integrity
Customer service orientation
Time management
Problem-solving and critical thinking
Team collaboration
Compliance awareness
Working Conditions:
This position typically operates in an office environment.
Prolonged periods of sitting and computer work.
Ability to communicate effectively by phone, email, and virtual platforms.
Job Type: Full-time
Pay: $23.00 per hour-$26.00 per hour
We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.
