Customer Service Representative

The Customer Service Representative is responsible for the overall day-to-day management of assigned accounts. This role interacts directly with our customers. It is truly important to always have a happy and helpful attitude. Continuously drive service excellence throughout the organization. Inform the leadership team of all challenges and changes. Must have the ability to keep up with a fast-paced work volume daily. Exercise sound judgment in handling customer calls, complaints, and issues. Ability to engage using teamwork/collaboration, motivation, and development to lead 100% customer satisfaction. Skills assessment tests will be given during the hiring process.

Job Responsibilities

%AA; Become an expert on Corbett Exterminating's services, pricing, and proposals.

%AA; Always work as a positive team member.

%AA; Be flexible when needed to assist a fellow team member.

%AA; Cross Train on various accounts.

%AA; Maintain efficient notes on all customer calls.

%AA; Respond to customers in a timely fashion.

%AA; Always remember to provide satisfactory responses to customer inquiries and problems.

%AA; Investigate successful treatment plans for repeated customer problems by reviewing problem accounts with field managers.

%AA; Regularly research and follow-up on customer services, especially but not limited to, unidentified insect service calls, repeat service calls relating to any pest, general problem accounts, etc.

%AA; All follow-up calls must occur before the end of the business day. %AA; Inquire why customers are canceling and attempt to save the relationship.

Experience

%AA; A minimum of 10 years’ experience in a high-level customer service, administrative or office assistant role.

Job Skills

For this role, the skills listed below are what we are looking for above all else:

%AA; Ability to lead by example.

%AA; Creating positive change.

%AA; Ability to lead team to achieve customer service success.

%AA; Positive Attitude and excellent communication skills

%AA; Commitment to Corbett Exterminating’s evolving culture.

%AA; Must have at least 10 years of proven customer service experience.

%AA; Must have the ability to navigate computer systems.

%AA; Must be a quick learner in the event of a systems or process change/update.

%AA; Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.

%AA; Bi-lingual (Spanish & English) is a plus.