Arcade Floor Manager

Tycoon Arcade Floor Manager

By performing their duties consistently and to the level of quality required, the Arcade Floor Manager ensures that our customers have the best variety of arcade games and pinball machines available to them in our arcade. This position is expected to excel in customer-facing interactions during daily arcade operations and be able to run sales in the Arcade Store.

This role provides leadership and strategic decision-making, while upholding all operating standards to impact our guests and staff in a positive manner.

The ideal candidate will have a history of 5+ years of professional experience, excelling at these duties and demonstrating success in action.

To be successful in this role, you must:

• Exemplify our Core Values:
• Be Excellent.
• Care Deeply.
• Innovate Always.

• Demonstrate exceptional soft skills:
• Effective Communication - Obtain important data from the organization to streamline it for the staff and customers. Fluent in spoken and written English.
• Resiliency - Quick to bounce back from challenges and obstacles, showcasing resourcefulness and adaptability.
• Proactive - Always planning ahead to assist the Manager and avoid obstacles to productivity and meeting deadlines.
• Detail-oriented - Details matter in all tasks and communications. Consistency in the details is key to success in this role.

• Managing the day to day operations of the arcade and cafe, including staffing, hiring, training and disciplinary actions.
• Flexible work scheduled, including weekends, nights and holidays.
• Maintaining a safe and comfortable working environment for staff and customers.
• Understanding budgets and how best to effectively manage staffing and coverage without sacrificing our service.
• Attendant duties: cleaning, organizing, tidying, and keeping everything orderly and safe.
• Store duties: stocking, receiving, selling, redeeming points for prizes, and more.
• Kitchen duties: serving, preparing food, cleaning including dishes, organizing stock.
• Tech duties: receiving, setting up, maintaining, taking down, moving, and delivering machines.
• Promote Tycoon Arcade sales and events
• Provide excellent customer service
• Other duties as assigned.

Tycoon Games is a board games company with a passion for creativity and a flexible fast moving approach to business. We own 10+ games brands including Everdell and the Tiny Epic line of games, and are constantly looking at ways to improve our processes and innovate in all areas.