Customer Service Representative - Industrial Sales

Customer Service Representative – Industrial Sales
Pay: $18.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Type: Full-Time

Job Description:

We are looking for someone with previous experience selling industrial products or equipment, preferably someone familiar with products such as industrial valves, hydraulic hoses, utility hoses, metal hoses, fittings, or similar industrial products.

The ideal candidate will have strong customer service and sales skills, excellent communication abilities, and the ability to understand customer needs and recommend the appropriate products.

Responsibilities

• Make outbound calls and follow up with prospective and existing customers.
• Handle inbound customer and sales calls.
• Build and maintain strong customer relationships.
• Identify customer needs and recommend appropriate industrial products.
• Provide product information, pricing, and delivery estimates.
• Prepare and process customer sales orders.
• Track inventory and stock levels.
• Follow up with customers regarding orders and deliveries.
• Investigate and resolve customer issues related to products or deliveries.
• Enter and maintain accurate customer and sales information in computer systems.
• Work closely with Business Development Managers and other team members.
• Prepare reports regarding sales and customer transactions.
• Attend trade shows as needed.
• Perform other duties as assigned.

Required Qualifications

• Previous industrial sales experience is strongly preferred.
• Experience selling or working with industrial products such as:
• • Valves
  • Hydraulic hoses
  • Utility hoses
  • Metal hoses
  • Industrial fittings
  • Similar industrial products or components
• Strong customer service and communication skills.
• Comfortable communicating with customers by phone and email.
• Ability to understand customer requirements and recommend products.
• Strong problem-solving and organizational skills.
• Basic math skills.
• Computer proficiency and ability to learn new software.
• Dependable, professional, and punctual.
• Ability to work independently and as part of a team.

Computer Skills

Experience with customer databases, inventory software, order processing systems, spreadsheets, and other computer-based business systems is preferred.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Frequent use of hands and fingers for computer and other work-related tasks.
• Ability to occasionally lift or move up to 25 lbs.

Staff Force is a Texas-based staffing agency with 27 offices across the nation as well as regional staffing agencies in Houston, Dallas, San Antonio, Austin, McAllen, Laredo, and Brownsville, Phoenix, AZ, Oklahoma City, OK, Nashville, TN. Founded on Texas principals, we are honest, authentic and hard-working people who go above and beyond what other staffing agencies will do for you. We believe in more than placing just anyone to fulfill a job order. We will examine our pool of candidates until we find the one that is the perfect match. We are more than a staffing agency. We work hard to develop relationships with all of our clients -- job seekers and companies alike -- providing a level of service to our clients that extends far beyond the sterile, task-oriented service company. We exist to provide our clients with the very best, most personal, friendly, and reliable personnel services.