Member Experience Associate

Position Overview

As a Member Experience Associate (MEA), you are the heart of our studio. You will be the first and last impression for every member—creating a welcoming, high-energy, and supportive environment. This role is perfect for someone who thrives in a fast-paced setting, loves connecting with people, and is passionate about health and wellness.

Key Responsibilities

• Greet and check in members with a warm, positive attitude
• Deliver exceptional customer service and build genuine relationships
• Educate prospective members on memberships, promotions, and studio offerings
• Assist with sales and membership sign-ups (including Founding Memberships)
• Maintain studio cleanliness and organization (lobby, retail, locker areas)
• Support class transitions and ensure a seamless member experience
• Answer phones, respond to inquiries, and assist with scheduling
• Promote studio events, classes, and community engagement
• Handle transactions and maintain accurate records