Service Department Appointment Scheduler/Phone Receptionist

Service Department Appointment Scheduler / Phone Receptionist – Big Two Toyota

Overview

Big Two Toyota is looking for a friendly, organized, and customer-focused Service Department Appointment Scheduler/Phone Receptionist to join our team. This position is responsible for answering incoming calls, scheduling service appointments, and providing exceptional customer service while supporting the daily operations of the service department.

Responsibilities

%CF; Answer incoming phone calls in a professional and courteous manner.

%CF; Schedule, reschedule, and confirm service appointments.

%CF; Direct calls to the appropriate department or team member.

%CF; Assist with general inquiries.

%CF; Maintain accurate customer and appointment records.

%CF; Follow up with customers regarding appointments and service needs.

%CF; Assist the service team with administrative tasks as needed.

%CF; Ensure a positive customer experience from the first point of contact.

Qualifications

%CF; Excellent communication and customer service skills.

%CF; Strong phone etiquette and professional demeanor.

%CF; Ability to multitask in a fast-paced environment.

%CF; Strong organizational and time management skills.

%CF; Basic computer proficiency and experience with scheduling software is a plus.

%CF; Previous receptionist, customer service, or automotive dealership experience preferred, but not required.

What We Offer

%CF; Paid training and career development opportunities

%CF; Fast-paced, team-oriented work environment

%CF; Medical, dental, and vision coverage available after 3 months

%CF; Paid vacation and holidays

%CF; 401(k) profit sharing

%CF; Employee discounts

%CF; Opportunities for advancement within the dealership

Since 1937, Big Two Toyota/Scion in Chandler, Arizona has strived to meet the ever-changing needs of their customers. Over the years, they have expanded and refined their facilities and staff to better serve each customer with a high level of honesty, integrity, and service.

Not your ordinary dealership, not your ordinary place to build your career. Big Two is a great place to start or continue your career in the automotive industry - whether your are looking for opportunities in sales, service, repair, finance or accounting we are a growing dealership that is always looking for great people. View our postings and apply today!