FULL TIME Staffing Specialist

The Account Manager is responsible for the Company relationships with current and prospective customers. Supporting

day-to-day branch operations such as dispatching and on-boarding. Ensuring accuracy and compliance with the

Company’s policies and standards and in accordance with all applicable federal, state or local laws. Effective

communication to manage sales, incoming/outgoing calls, handling complaints, concerns, and feedback from customers or

Field Team Members (FTM’s “external employees).

The Account Manager reports directly to the Branch Manager

Essential Functions and Responsibilities

 Assist applicants with the onboarding process to include new hire paperwork, verifying I-9 documents and

processing background checks.

 Dispatching and assigning external employees to worksites with appropriate equipment, PPE, etc.

 Collecting hours from external employees and verifying with customers to ensure accurate payouts

 Monitor, resolve or direct complaints, issues or injuries as need dictates

 Answering incoming calls and returning phone messages in a timely manner

 Send routine information by phone, text or email correspondence in relation to job orders, customer information

or external employee requests

 Entering information into database to create customer and employee files

 Performing office support tasks including organizing, filing, printing, copying and faxing

 Coordinate sales appointments for management by utilizing the “Funnel System “

 Assist in completing weekly compliance tasks to include downloading reports for unbilled hours, invoice preview

and gross margin daily.

 Engage with external employees daily to maintain the branch’s commitment to filling job orders.

 Establish and maintain positive work appropriate relationships both internally and externally to ensure the highest

quality of customer service to employees, customers and vendors.

 Any other duties as assigned.

The responsibilities listed above may not be an exhaustive list and can grow or change as business needs develop.

Skills, Knowledge & Abilities:

 General Knowledge of Technology

 Understanding of Google Suite & Microsoft Office programs.

 Typing with accuracy and proficiency.

 Ability to work independently with minimal supervision.

 Excellent Customer service skills

 Excellent Written and Verbal Communication skills

 Understanding of Dispatching Process

 Experience with Sales preferred

 Basic mathematical skills to include addition, subtraction and problem solving.

Education:

High School Diploma or equivalent preferred.

Physical Demands and Abilities

The physical demands described herein are representative of those that must be met by an employee to successfully

perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with

disabilities to perform these essential functions. Must be able to remain in a stationary position majority of time

 Keyboarding- entering data into computer or other system

 Occasionally move about inside the office to access filing cabinets, office equipment

 The person in this position frequently communicates with customers and staff who have billing and wage

payment inquiries and must be able to exchange accurate information in these situations

 The person in this position constantly operates a computer and other office equipment such as a fax machine,

phone or kiosk

 Frequently work on projects with deadlines

 Frequently bend to file and maintain files and documents

 Occasionally move boxes between 5-10 pounds

 Vision abilities include close vision, distant vision, peripheral vision

 Noise level in the work environment is usually moderate

At LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.