Business Operator
Job Description
Position Overview
We're looking for a Business Operator who can wear multiple hats. This is a unique hybrid role combining technical field work, sales and relationship-building, and team leadership. You’ll be on the ground as our Lead Technician, managing day-to-day routes and ensuring quality service, while also helping grow the business through sales calls, client management, and staff training.
Key Responsibilities
Operations & Field Work
Lead by example as the primary field technician — cleaning windows, pressure washing, and performing exterior maintenance services.
Manage and optimize daily service routes for maximum efficiency and customer satisfaction.
Ensure safety procedures and service standards are consistently followed.
Sales & Business Development
Make outbound sales calls to residential and commercial prospects.
Provide estimates and convert leads into recurring customers.
Build and maintain strong client relationships to encourage repeat business and referrals.
Team Leadership & Training
Train new technicians on service quality, safety standards, and customer service best practices.
Oversee performance and support the development of junior team members.
Act as the go-to person for problem solving in the field.
Qualifications
Proven experience in field service roles, ideally in window cleaning or similar trades.
Strong leadership skills with the ability to motivate and train others.
Confidence in sales — cold calling, pitching services, and closing deals.
Excellent communication and customer service skills.
Valid driver’s license and clean driving record.
Physically fit and comfortable working at heights or with ladders.
Self-starter attitude with strong organizational skills.
What We Offer
Competitive pay (base + performance incentives)
Opportunity to grow with a scaling business
Hands-on leadership role with autonomy
Company vehicle and equipment provided
Supportive, energetic team culture
