Service Technician

Job Responsibilities:

• Deliver dealer and customer satisfaction through quality and timeliness of support provided.

• Provide technical assistance to dealer/customer network.

• Serve as the technical liaison with parts operation.

• Maintain accurate records and provide special reports as requested.

• Complete thorough inspection and correction of any service or operating issues on machines prior to shipment to the dealer / customer.

• Inspection process involves completion of the Receiving Inspection Form (RIF) and Pre-Delivery Inspection (PDI) form for feedback to global manufacturing for product improvement.

• Field technical problem resolution coordination with global technical support and engineering.

• Identify repetitive failure patterns, recommend and manage field product improvements or other product support campaigns for the products sold in the US market.

• Assist with product technical training when required.

• Maintain relationships/contacts with dealers, suppliers, end-users, and all Merlo Operating units.

Job Requirements:

• Associate degree or equivalent.

• 5+ years of technical experience with construction equipment.

• Desire and ability to work in fast paced manufacturing environment.

• High energy level and self-motivated.

• Strong computer literacy.

• Excellent oral and written communication skills.

• Ability to work evenings and weekends as needed.

• Ability to read, understand, and follow oral and written instructions.

• Strong technical aptitude.

• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

• Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing.

• Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment.

• Superior organizational skills, strong quality orientation, and high attention to detail.

• Proven ability to work well both independently and in a team environment.

• Knowledge of and adherence to occupational hazards and standard safety practices.