Sales Representative / Account Manager

Clesen Brothers Inc is growing our Sales Team at our South Elgin greenhouse facilities and is seeking a dedicated Sales Representative to oversee and manage customer accounts.

In this role, you will be responsible for building and maintaining strong client relationships from initial contact through ongoing account management and sales closure. The ideal candidate is customer-focused, results-driven, and committed to delivering exceptional service while identifying opportunities for business growth.

Key Responsibilities:

• Develop and maintain long-term relationships with existing and prospective customers.
• Maintain established sales volume by keeping current with client needs, changing trends and competitors; increase sales by following up on new leads and prospective clients.
• Regularly communicate with clients to ensure ongoing satisfaction and address concerns promptly.
• Manage accounts from initial sales inquiries through order fulfillment and follow-up.
• Drive new business opportunities and support sales growth objectives.
• Serve as the primary point of contact for customer needs, questions, and requests.
• Ensure customer satisfaction through proactive communication and problem resolution.
• Collaborate with internal teams to deliver a seamless customer experience.
• Foster customer loyalty and strengthen long-term partnerships.

This is an excellent opportunity for a motivated sales professional who enjoys relationship building, account management, and helping customers succeed while contributing to the continued growth of our company.

Job Requirements:

· Identify business opportunities by identifying prospective clients and evaluating their position in the industry; researching and analyzing sales options.

· Approach prospective clients.

· Sell material by establishing contact and developing relationships with prospective clients; recommending solutions.

· Often make cold calls.

· Respond to emails and calls from customers.

· Maintain relationships with clients by providing support, information, and guidance; recommending and upselling new material.

· Secure sales and achieve quotas.

· Maintain quality service by establishing and enforcing organization standards.

· Work with team to ensure a seamless client experience.

Skills and Qualification:

· Proven experience with Sales or other related positions in the industry

· Experience in Customer Service

· Strong knowledge of Annuals and greenhouse operations

· Excellent listening skills.

· Attention to detail is a must.

· Ability to address client needs and concerns is vital.

· Exceptional communication, organizational and relationship-building skills.

· Positive energy level in a high-pressure situation

· Ability to multi-task

· High level of resilience and the ability to handle rejection well

· A great sense of self-motivation, ambition and determination

· Ability to achieve desired results both individually and as part of a team

· Good self-management skills and ability to prioritize tasks effectively

· Capable of lifting up to 40lbs of material.

· Experience with Excel and / or Microsoft Office

· Meeting Sales Goals

· Independence, Motivation for Sales