Licensed Customer Service Representative (Insurance)
Job Description
Licensed Customer Service Representative (Insurance) – Full-Time
Farmington Hills, MI (On-Site)
Licensed candidates only—active Property & Casualty license required.
After 34 years serving Farmington Hills and the surrounding Oakland County community, Jay Swindle – State Farm Agent is adding one person to our team.
This is a full-time, in-office role for someone who enjoys helping people, staying organized, and being part of a small, professional team.
We are not a call center. Our customers know us by name, and we take pride in building long-term relationships and providing clear, reliable service.
What You’ll Do
- Assist customers with policy questions, changes, and billing inquiries
- Process new insurance applications and policy updates
- Support clients through the claims process
- Review coverage details and explain options clearly
- Maintain accurate client records
- Communicate by phone, email, and in person
- Work closely with a small team to deliver a strong customer experience
What We’re Looking For
- Active Property & Casualty license (required)
- Customer service or office experience preferred
- Strong communication and interpersonal skills
- Organized and able to manage multiple tasks
- Detail-oriented with strong follow-through
- Positive, team-oriented mindset
Compensation & Benefits
- Full-time, on-site position
- Competitive salary based on experience ($39,000 – $45,000)
- Stable, long-established agency
- Supportive, team-focused environment
- Opportunity for long-term growth
Why This Role Stands Out
- Local, relationship-based office
- Direct access to the agent (not corporate layers)
- Consistent schedule and stable environment
- Team that works closely together and supports each other
Apply
If you are licensed and looking for a stable role where your work makes a difference, we’d like to speak with you.
Apply through ZipRecruiter or visit the following:
www.sfagentjay.com/jobs
Independent State Farm Insurance Agency. License required.
