Service Delivery Coordinator

Job Description

Do you want to work in an environment where every day is different? Do you have a passion for fitting puzzle pieces together? Are you the friend in your group that handles all the organizing and planning for any events? Are you the person who asks the right questions to figure out what is actually going on?

If you answered Yes to any of the above questions, then you might be the right fit for C3 Systems and Security!!

Perks and Benefits: Why Save the Best Stuff for Last?

• Snacks & Celebrations - The office is stocked, and we treat the team to lunch for every company birthday!
• Location, Location, Location - We are right in the heart of Torrance, conveniently located with easy access to great restaurants, coffee shops, and everything the area has to offer
• Flexible and Friendly Work Environment - We know that you have a life outside of work, and so do we
• All the cool equipment and systems you get to use! If you think of it, we can make it happen!
• Of course, traditional benefits like medical, vacation, and sick time
• Performance Reviews and Career Path Planning - We want you to learn new skills and continue to grow as an individual in addition to growth within the company

What Do You Need to Apply?

• Experience in staffing, dispatch, scheduling, or a coordinator/service desk role
• Comfort with asking clarifying questions to get the full story before handing something off
• Basic understanding of computer systems (Microsoft Office & Windows)
• Fast typing skills: 50 to 60 WPM
• A low level of technical experience is perfectly fine, we will help you grow from where you are!
• Experience working with AI tools is a plus, but absolutely not required

What Will Make Me Successful in This Role?

These are the qualities we consider crucial to thriving as a Service Delivery Coordinator at C3:

• Multi-Tasker - You can juggle multiple requests and priorities without dropping the ball
• Curious Questioner - You dig one layer deeper instead of taking a vague request at face value
• Pattern Spotter - You start to notice when the same issue keeps coming back, or when two requests are really the same problem
• Adaptable - You embrace change and stay composed when plans shift
• Calm Under Pressure - You can manage high-stress situations with a level head and keep things moving
• Customer Service Focused - You genuinely care about the client experience and go the extra mile
• Strong Communicator - Both verbal and written, you get your point across clearly and professionally
• Team Player - You thrive in a collaborative environment and support your teammates
• Passionate to Learn and Grow - You're curious, motivated, and excited about developing new skills
• Detail Oriented - You sweat the small stuff so nothing falls through the cracks
• Understanding of Impact and Urgency - You recognize when something is critical and respond accordingly

What Will I Do on a Daily Basis?

Triage

• Act as the first set of eyes on every incoming client request, by phone, email, or portal
• Gather the details the tech team needs up front: who is affected, what changed, when it started, and how many people are impacted
• Write a clear, plain-English summary of the issue so the technician can start working instead of starting over
• Classify each request by impact and urgency so the truly critical items rise to the top
• Recognize related or duplicate requests and connect them to work already in progress
• Flag anything that looks like a security concern, an outage, or a VIP issue for immediate escalation

Dispatch and Coordination

• Route client requests to the right technical resource based on skill set, workload, and availability
• Keep the schedule healthy by balancing new work against what the team already has committed
• Follow up to make sure client issues and deadlines have been met and nothing sits idle
• Set appropriate expectations with clients depending on urgency and impact, and keep them updated as things move
• Collaborate closely with an awesome tech team!

Tell Me About the Company!

Well, we are not your average technology consulting firm, we like to enjoy ourselves throughout the workday, but we take a lot of pride in supporting our clients. Ensuring our clients' systems run effectively and efficiently on a day-to-day basis is something we work hard to deliver.

In addition, we specialize in coming up with creative solutions to allow our clients to achieve their business objectives without breaking the bank.

Are You Ready to Bring Your Unique Skills to the Team?

If you liked everything you read and feel like you would be a good fit, we would love for you to apply! Please submit your resume and an interesting fact about yourself, and our wonderful recruiting team will reach out to schedule an interview!

Compensation: $19-$21/hr, DOE Job Type: Full-time

Benefits:

• 401(k)
• Dental
• Health
• Vision
• PTO
• Sick Time

Schedule: 8-hour shift Education: High school or equivalent (Preferred) Work Location: In person- Torrance Office