IT Specialist

Responsibilities
Employee Technology Support

• Serve as the first point of contact for internal IT questions and user-related issues.
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits.
• Under the direction of the IT Consultant, sets up equipment for new users & employees, and sets up workstations with computers and necessary peripheral devices (desktops, mouse, keyboards, routers, printers, etc.).
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Sets up users on PCS, keycard system, Zoom, etc.
• Troubleshoot software and equipment, including printers and copiers; keeping them stocked with paper and in working order. Perform troubleshooting to diagnose and resolve problems (repair and/or replace parts, debugging, etc.).
• Organize and schedule upgrades and maintenance, ensuring minimal disruptions.
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality on a semi-annual basis (End of Quarter 2 and Quarter 4).
• Maintain records/logs of repairs and fixes, as well as the maintenance schedule.
• Under the direction of the CFO/Firm Administrator, maintains equipment & inventory, including:
  • Maintains and updates firm systems logs and equipment inventory.
  • Ensures oversight of warranties and determines the extendibility of warranties.
  • Identifies computer or network equipment shortages and places orders.
  • Coordinates with the Admin Assistant on all office equipment.

WHAT YOU BRING

Qualifications

• 1-2 years of experience in a technical support, helpdesk, administrative, or customer-facing role.
• Strong technical aptitude and ability to learn new systems quickly.

Skills & Competencies:

• Ability to serve as the IT Liaison to manage employees’ IT issues and provide orientation and guidance.
• Ability to organize and schedule upgrades/maintenance without deterring others from completing their work.
• Knowledge of setting up workstations, installing/configuring software, and maintaining peripheral devices (printers, copiers, routers, etc)
• Ability to maintain systems logs and equipment inventory

Prado & Renteria is a pillar to career growth. Our vision is to create value and engagement opportunities for organizations and individuals to fulfill their purpose.

Today, Prado & Renteria CPAs, Prof. Corp. is the largest Hispanic woman-owned CPA firm in the State of Illinois. Through our trusted support and expertise, Prado & Renteria is a champion for other minority and woman-owned small businesses.

The firm serves a variety of clients through its specialized practice areas: government, corporations, private companies, and nonprofit organizations. We are comprised of professionals with experience in audit and management consulting services.