Field Service Technician - (Copier Equipment- Commercial)

Colony Business Systems, an industry leader for over 57 years and 55 year full-line Canon Dealer and Service Center, is currently looking for a professional Field Service Technician to work in the Lancaster, York, Harrisburg Pennsylvania and surrounding markets.

Qualifications

• High school diploma required
• Valid driver’s license, clean driving record and reliable transportation
• Possess strong problem-solving and client service skills
• Possess electronic training and good mechanical aptitude
• Ability to troubleshoot a problem from symptom to cause
• Basic understanding of computers and networking
• Ability to work independently and take ownership of service calls without supervision
• Accurately maintain, inventory and carry parts
• Ability to thrive in a fast-paced, high tech environment
• Must be able to move and lift up to 60 pounds
• Have an eagerness to learn and occasionally travel out-of-town for training

Responsibilities

• Primarily focused on the Canon product line
• The Field Service Technician will provide onsite client support, maintain and integrate commercial copiers, printers and specialty products
• Primary focus on the industry leading manufacturer in this market - Canon
• Effectively troubleshoot and repair a wide variety of copiers, printers, wide-format and Digital Press devices
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction
• Manage time and customer expectations/requirements in a geographical territory
• Comply with company policies and procedure
• Achieve and maintain company benchmark performance
• Engage in continuous product training
• Cross reference multiple resources to troubleshoot issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Educating customers on proper usage
• Accurately manage, maintain, inventory and carry replacement parts and equipment

Excellent Compensation, Benefits, Paid Time Off & Mileage Reimbursement - SALARY COMMENSURATE WITH EXPERIENCE AND TRAINING/CERTIFICATIONS

Established in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!