Optical Patient Care Specialist

About Us

Welcome to My Vision of the Valley — a privately-owned, family-oriented optometry practice led by Dr. Roopal G. Rammohan. We serve both children and adults in the heart of Bethlehem, and specialize not only in comprehensive eye exams for glasses & contacts, but also in medical/ocular eye care (including diabetic eye exams and dry-eye management).
We expanded in 2024 into a new era of “Lifestyle Optometry,” offering state-of-the-art technology and a holistic approach to vision and wellness.
If you’re passionate about excellent patient care, working as part of a collaborative team, and growing with a thriving private practice — we’d love to meet you.

Position Summary

We’re seeking an experienced Optical/Patient-Care Specialist to join our team. This role combines front-desk phone/interface responsibilities with optical-experience duties — in short: being the welcoming voice and face of our practice, managing patient interactions smoothly, and assisting the optical side of the business with experience, professionalism, and enthusiasm.

Key Responsibilities

• Answer incoming phone calls promptly and professionally; assist with scheduling, patient questions and portal inquiries

• Greet patients upon arrival, check-in/out patients, collect co-pays/fees, review insurance/vision-plan details

• Work in the optical showroom: frame selection assistance, lens/coating options explanation to patients, order entry, receiving and organizing eyewear, adjustments and basic repairs

• Collaborate with the doctor, optometric team, and optical staff to ensure seamless patient flow and superior customer experience

• Maintain accurate patient records, insurance claims/vision-plan documentation, and assist with basic administrative tasks

• Support our clinic’s “lifestyle” approach: communicate care philosophy, engage with patients about our specialized services (diabetic eye care, dry-eye disease, etc.)

• Help maintain the appearance and cleanliness of the office and optical area — part of creating a welcoming and high-tech atmosphere

Required Qualifications & Experience

• Previous experience (2+ years preferred) working in an optical setting, optometry practice, or eye-care retail/medical environment is preferred.

• Strong phone-skills, excellent verbal/written communication, and a friendly, patient-centric manner

• Comfortable assisting patients with frame/lens/coating selection and navigating vision-plans/insurance

• Ability to multi-task in a fast-paced office (calls, appointments, optical sales) with precision and composure

• Basic computer literacy (EMR/portal systems, phone systems, order entry)

• Willingness to embrace a growth mindset: learn new optical/medical-eye-care services, support marketing and patient-education efforts

• Excellent teamwork, reliability, strong organizational skills, and a positive attitude aligned with our practice culture

• Bilingual( English and Spanish)

Preferred Additional Skills

• Certified optician or optical apprentice credential a plus

• Experience working with dry-eye, myopia management, or diabetic eye care is an advantage

• Frame adjustment / repair skills

• Experience in private practice setting (versus large chain) and comfort interacting with patients of all ages

What We Offer

• A collaborative, friendly, and professional team environment in a private-practice setting — not just a chain store

• Opportunity to grow with the practice as we expand our services and patient base

• Exposure to advanced technology and specialty eye-care services (dry-eye, diabetic eye exams, lifestyle optometry)

• Competitive hourly wage (open to experience) + performance bonus potential

• Paid time off, continuing education allowance, vision benefit/discounts on eyewear and contacts

• Convenient Bethlehem location, easy access, and a chance to contribute to a meaningful patient-centered practice

Applications will be reviewed on a rolling basis; early submissions will receive priority consideration. We look forward to connecting with a vibrant team member who will help us enhance vision and wellness for our patients in the Lehigh Valley.

Thanks for considering joining our team at My Vision of the Valley — we believe optics is more than frames and lenses; it’s helping people live better lives through better vision.

Welcome to My Vision of the Valley — a privately-owned, family-oriented optometry practice led by Dr. Roopal G. Rammohan. We serve both children and adults in the heart of Bethlehem, and specialize not only in comprehensive eye exams for glasses & contacts, but also in medical/ocular eye care (including diabetic eye exams and dry-eye management).
We expanded in 2024 into a new era of “Lifestyle Optometry,” offering state-of-the-art technology and a holistic approach to vision and wellness.
If you’re passionate about excellent patient care, working as part of a collaborative team, and growing with a thriving private practice — we’d love to meet you.