Customer Service Representative - Phoenix AZ 85034 - $18/h

Starting Soon!! Hiring experienced Customer Service Representative professionals who are experienced in outbound customer support. In this role, you will support mortgage escrow operations by making outbound calls to insurance carriers to process payments on behalf of banks. Onsite in Phoenix, AZ 85034!

Pay: $18/hour

Schedule: Monday–Friday, 7am to 4pm OR 6am to 3pm (must be flexible for both shifts)

Training: First 4 days, 7am to 4pm Monday to Friday

Job Details:

• Update payment status using a CRM‐based software interface
• Escalate issues to team leads promptly
• Make payments via carrier web portals
• Process payments through automated phone systems
• Speak with carrier customer service reps to complete transactions
• Track daily workload and progress
• Ramp from ~30 outbound calls/day to ~70 as proficiency grow

Requirements:

• High School Diploma
• 1–2 years of customer service experience (call center preferred)
• Clear, confident phone presence with a calm, pleasant demeanor

Apply today for immediate consideration! This position starts on April 21st!